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Add a 1 before area code on all fax numbers

Posted on 2013-01-03
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Last Modified: 2013-01-23
I want the fax server software in windows 2008 to add a 1 before the area code. I thought i set it up right but it doesn't seem to be working. Is there something I am missing. If this is not possible I would have to change thousands of records to have 1 in the number.

Thanks
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Question by:Skunny
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Expert Comment

by:Michael Dyer
ID: 38742357
you should be able to add the 1 in as part of the default dial string.  in Control Panel, double-click Phone and Modem Options, and then in the Location Information dialog, enter information for your country/region, area/city code, carrier code, information to dial an outside line, and whether you use tone or pulse dialing.  In the place for the information to dial an outside line, enter the "1" there.
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Author Comment

by:Skunny
ID: 38742604
Added the 1 and still did not work
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Expert Comment

by:arnold
ID: 38743103
I.e. you have to dial 1 because you have 10 digit dialing and your local area code is defined?
You can disable the local area code and it should dial every number you enter as non local/long distance,
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Author Comment

by:Skunny
ID: 38744078
This is the setup I have right now

https://dl.dropbox.com/u/2364413/Capture.JPG
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Expert Comment

by:arnold
ID: 38744150
Check area codes rules tab. I think there it might have the option to dial all calls as 1aaaxxxxxxx
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Author Comment

by:Skunny
ID: 38744166
Wouldn't I have to enter every area code in this setting? What would the the settings be?

https://dl.dropbox.com/u/2364413/Capture1.JPG
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Expert Comment

by:arnold
ID: 38744228
Is the issue limited to your own area code?
i.e. you would add your own area code, and make sure it dials 1 and the area code.
Does it currently no dial 1+areacode+phone number for other area codes?
i.e. yours is abc if your entry is abdxxx-xxxx does it use a 1?
You are basing your info based on calls not being completed or based on information being displayed when it is "dialing"
put your cell or any other phone you have and see if the fax server dials out and reaches the destination.
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Author Comment

by:Skunny
ID: 38744244
the fax line works . I have tested it with a phone. My area code here is 909. I can dial 1 for 909 calls and it will still connect fine. SO if I can add the 1 for all fax's I should be ok. But i cannot seem to get the server to add a 1.
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Expert Comment

by:arnold
ID: 38744316
if you try to send a fax to 202 does it not include a 1 when dialing? Do you need to hit 9 to get an outside line?
The area code rules would be needed if you have to have 10 digit dialing. do you have an analog phone line or is it a PBX and you may need to also dial another number to get an outside line or a special code to get a long distance,
Does your Phone system have an option to see what numbers are being dialed by the fax server?

See whether the dialing rules might also be part of the fax server manager
http://technet.microsoft.com/en-us/library/cc771198.aspx
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Author Comment

by:Skunny
ID: 38744336
I have hooked up a telephone to the fax line. You do need to dial a 9 to get an outside line. The problem is still "how to get the fax server to add a 1 to all all area codes. If i add a 1 to all the customer numbers in the ERP software we use. It will dial out fine. I have tons of records to add a 1 too. If i cannot get the server to do it. I will just have to go through all the customer records and add a 1.
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Expert Comment

by:arnold
ID: 38744367
There are too many variables where the issue might be.  The configuration on the phone and modem deals with one thing. i.e. you would add the call rules here to dial 1+area for all numbers in the 909 if that is what is required.

you can use word and fax through fax (bypassing the fax server).
You then need to check whether the issue is within the fax server where you have to establish the dialing rules.

Easily verified, does your attempt only omits the 1 or does it also not include the 9 for an outside line?
do you have a way to monitor what is being dialed out from the fax such that you tell it to dial 909-xxx-xxxx on the phone system you capture, xxx-xxxx or 9 xxx-xxxx or 909xxxxxxx?
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Author Comment

by:Skunny
ID: 38744385
yes I can see what is being dialed. It is dialing exactly the number in the database of customers.
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Expert Comment

by:Michael Dyer
ID: 38744421
As a test, you could try adding the "1" under Edit Location where ist says "To access an outside line for local calls".  It may not be seeing these as long distance calls and thus not using the "1" you added in that area.
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Author Comment

by:Skunny
ID: 38744441
Did not work. It's very odd. It should work. I guess I will have to add a one to the database contacts
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Expert Comment

by:Michael Dyer
ID: 38744473
You should be able to export the contacts to a CSV and make the edits in Excel and then import them back into the fax server software.  Not the best solution, but that should work.
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Author Comment

by:Skunny
ID: 38744475
I use a DMT tool from Epicor for this.
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LVL 78

Expert Comment

by:arnold
ID: 38744664
What is the application from which these faxes are being sent?  It might be configuratble there.

i.e. if your entry is xxx-xxxx is that the number that is being dialed?
The app might not be relying on the phone and modem settings but rather have its own controls and TAPI access.

The issue might be that the phone and modem settings on the local computer from which the task is being run is not configured.
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Author Comment

by:Skunny
ID: 38744668
a program called APM. But..... I have also jsut tried to print a text doc to the fax machine to see if it would add the 1. That did not work too
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Expert Comment

by:arnold
ID: 38744692
Your test was from the system on which phone and modem configuration you displayed or from a different system?
What does APM stand for? Is the 9 to get an outside line always included, if so, updating the phone entries is likely the way to go.
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Author Comment

by:Skunny
ID: 38744699
Advance Print Management. Yes i tested on the notepad text on the fax server . It did not add the 1. I do not need to dial 9 for outside line
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Expert Comment

by:arnold
ID: 38744719
Ok, when you tested and you put in a number as 909xxxxxxx
was there an extra 9 that was dialed? i.e. upon submission of the print/cover the number that was dialed was 9909xxxxxxx
try adding the 1 in the section for outside line within the phone and modem control panel
91 909xxxxxxx.
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Accepted Solution

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Skunny earned 0 total points
ID: 38755877
I ended up just adding 1 next to all the numbers. Thanks everyone for your help
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Author Closing Comment

by:Skunny
ID: 38809143
I resorted to using a 1
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