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1namylnFlag for United States of America

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Acronis Backup and Recovery Version 10 Completes but With Errors

I am using Acronis Backup and Recovery Workstation Version 10 for my back up program.  The daily job completes successfully however the below error is always generated.  OS is Windows 7

Log Entry Details

Type:          Error

Date and time: 11/17/2012 5:00:02 PM

Backup plan:   [None]

Task:          [None]

Code:          9,437,201(0x900011)

Module:        144

Owner:         Acronis Agent User

Message:      

  A task with ID 'E4F2A6B4-417A-42D9-98DF-1A7AA16C142D' does not exist.

Additional info:

--------------------

Error code: 17

Module: 144

LineInfo: 5ee2c4bb8ba04b3b

Fields:  $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe

Message: A task with ID 'E4F2A6B4-417A-42D9-98DF-1A7AA16C142D' does not exist.
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Eirman
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Have a look at this page, which has links to two questions with identical errors ....
http://forum.acronis.com/search/apachesolr_search/5ee2c4bb8ba04b3b?filters=type:forum

One of them points this possible solution ...
http://kb.acronis.com/content/14932
Is this windows 7 x 64?
Could be related if it's x 64 since windows 7 has x 86 as well.
refs to>
Fields:  $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
I only see x 86 programfiles in x 64 bit windows 7 not in 32 bit

try to rejoin the server to Acronis Backup & Recovery 10 Management Server
and or delete backup policy.
Source
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ASKER

I think the system is 64bit.  Will confirm and repost.  "try to rejoin the server to Acronis Backup & Recovery 10 Management Server" how would I do this?  This machine is stand alone not joined to a domain, assuming I understood your statement correctly.
Ok,
Then it's not seeing these hidden hash keys maybe they are in program-files x 86
what type of backup you performing?
mms.exe??
look here
http://forum.acronis.com/forum/9253

  >>A task with ID 'E4F2A6B4-417A-42D9-98DF-1A7AA16C142D' does not exist.<<
Take a look here please
Acronis Backup & Recovery 10 Fails to Create a Backup Plan
When you click OK to create the backup plan, the product errors out with the following message:>> Look at image 3
http://kb.acronis.com/content/10303

The two possible causes are:
The Acronis Managed Machine Service runs under Local System account.
Make the Acronis Managed Machine Service run under the correct user account.
Check that the network share is accessible
common problems
http://forum.acronis.com/forum/15696
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ASKER

I have recently had access to the machine again.  I deleted the job and recreated.  Backup completes successfully but now with a new error.  The backup did work though as I can mount it, etc.

Log Entry Details

------------------------------------------------------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------

Error

Type:

Date and time: 1/5/2013 12:09:15 PM

Backup plan: Daily Backup

Full backup

Task:

Code:

Module:

Owner:

Message:

Task 'Full backup' failed: 'Failed to run the task: unexpected conditions.

Additional info:

--------------------

Error code: 110

Module: 9

LineInfo: 652a61e599f14d6a

Fields:

Message: Failed to run the task: unexpected conditions.

--------------------

Error code: 65520

Module: 0

11,863,304(0xB50508)

181

Dave xxx@xxx-THINK

LineInfo: bd28fdbd64edb8bc

Fields: code : 2147943727

Message: Logon failure: user account restriction. Possible reasons are blank passwords not allowed,
logon hour restrictions, or a policy restriction has been enforced

There is no password on the system.  Additionally the jobs that were created before didn't contain a password either.
1namyln which version do you have,  Backup and Recovery Version 10 for home?
Home and Office?
Incremental or full backup?
Message: Failed to run the task: unexpected conditions. doesn't help at all, not all errors  mean the backup is faulty. It's just pointing out some missing files.
All Acronis products expect the user to log onto their system.
http://forum.acronis.com/forum/22390
Ensure you keep your software up to date with bug fixes.
What's Error code 110 meanings?
http://forum.acronis.com/forum/15696
Since it now works > Backup completes successfully but now with a new error.  The backup did work though as I can mount it, etc.

Worth a read.
What is the difference between exploring a backup file and mounting a backup?
Mounting a backup is done through the Acronis software and exploring can be done through Windows.
You can read more about it here.
http://www.wilderssecurity.com/showthread.php?t=154735

Please take an additional look at this Knowledge Base article.
http://kb.acronis.com/content/13327
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ASKER

Acronis Backup and Recovery ver 10.  This is the workstation version.  Business.  

Full backup.

"All Acronis products expect the user to log onto their system.", understood.  Why does the backup work without a password?  I know now for future use.

I understand the difference between mounting and exploring.  I can do both.  The backup has completed successfully but with the above errors.
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Merete
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ASKER

Sorry for the delay.  I have found that if I open the job and click the option to where the archive should be stored but not change anything then save it the issue of backups failing goes away.  As for the mystery account, I do remember when it was installed asking to associate an account or create.  I chose to let it create but I didn't specify a password.  Thanks for your time.
That is good to hear 1namyln, all solved then?
Glad I could help you a little thank-you
regards Merete
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ASKER

You're welcome.