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Blabery bold 9900 restarts

Posted on 2013-01-04
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Last Modified: 2013-01-14
I am having a strange issue where a blackberry bold 9900 restarts itself on regular occassions throughout the day (up to 15 times), even when the battery is fully charged. Are there any general maintenance tasks I can do to try and fix this before taking it back for replacement. If so please provide details as I am relatively new to the device.
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Question by:pma111
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7 Comments
 
LVL 81

Expert Comment

by:David Johnson, CD, MVP
ID: 38746089
It could be a misbehaving app.
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Accepted Solution

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Davis McCarn earned 500 total points
ID: 38746716
It's a common issue and relates to the device attempting to connect to both WIFI and cellular.  Supposedly, backing up your phone with Blackberry Desktop, doing a factory reset, updating the phone's firmware, and the verifyfing it is fixed before restoring your data, resolves the problem.
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Author Comment

by:pma111
ID: 38750128
How do I do a factory reset and update the phones firmware on this version?
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LVL 43

Expert Comment

by:Davis McCarn
ID: 38750788
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Author Comment

by:pma111
ID: 38751374
Cheers
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LVL 3

Author Comment

by:pma111
ID: 38751381
That seems more a restart of the phone rather than a factory reset...
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LVL 43

Expert Comment

by:Davis McCarn
ID: 38752614
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