Solved

Blabery bold 9900 restarts

Posted on 2013-01-04
7
1,766 Views
Last Modified: 2013-01-14
I am having a strange issue where a blackberry bold 9900 restarts itself on regular occassions throughout the day (up to 15 times), even when the battery is fully charged. Are there any general maintenance tasks I can do to try and fix this before taking it back for replacement. If so please provide details as I am relatively new to the device.
0
Comment
Question by:pma111
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
7 Comments
 
LVL 81

Expert Comment

by:David Johnson, CD, MVP
ID: 38746089
It could be a misbehaving app.
0
 
LVL 43

Accepted Solution

by:
Davis McCarn earned 500 total points
ID: 38746716
It's a common issue and relates to the device attempting to connect to both WIFI and cellular.  Supposedly, backing up your phone with Blackberry Desktop, doing a factory reset, updating the phone's firmware, and the verifyfing it is fixed before restoring your data, resolves the problem.
0
 
LVL 3

Author Comment

by:pma111
ID: 38750128
How do I do a factory reset and update the phones firmware on this version?
0
Migrating Your Company's PCs

To keep pace with competitors, businesses must keep employees productive, and that means providing them with the latest technology. This document provides the tips and tricks you need to help you migrate an outdated PC fleet to new desktops, laptops, and tablets.

 
LVL 3

Author Comment

by:pma111
ID: 38751374
Cheers
0
 
LVL 3

Author Comment

by:pma111
ID: 38751381
That seems more a restart of the phone rather than a factory reset...
0
 
LVL 43

Expert Comment

by:Davis McCarn
ID: 38752614
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this article we have discussed the manual scenarios to recover data from Windows 10 through some backup and recovery tools which are offered by it.
In the modern office, employees tend to move around the workplace a lot more freely. Conferences, collaborative groups, flexible seating and working from home require a new level of mobility. Technology has not only changed the behavior and the expe…
NetCrunch network monitor is a highly extensive platform for network monitoring and alert generation. In this video you'll see a live demo of NetCrunch with most notable features explained in a walk-through manner. You'll also get to know the philos…
Monitoring a network: why having a policy is the best policy? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the enormous benefits of having a policy-based approach when monitoring medium and large networks. Software utilized in this v…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question