Solved

Blabery bold 9900 restarts

Posted on 2013-01-04
7
1,748 Views
Last Modified: 2013-01-14
I am having a strange issue where a blackberry bold 9900 restarts itself on regular occassions throughout the day (up to 15 times), even when the battery is fully charged. Are there any general maintenance tasks I can do to try and fix this before taking it back for replacement. If so please provide details as I am relatively new to the device.
0
Comment
Question by:pma111
  • 3
  • 3
7 Comments
 
LVL 80

Expert Comment

by:David Johnson, CD, MVP
ID: 38746089
It could be a misbehaving app.
0
 
LVL 43

Accepted Solution

by:
Davis McCarn earned 500 total points
ID: 38746716
It's a common issue and relates to the device attempting to connect to both WIFI and cellular.  Supposedly, backing up your phone with Blackberry Desktop, doing a factory reset, updating the phone's firmware, and the verifyfing it is fixed before restoring your data, resolves the problem.
0
 
LVL 3

Author Comment

by:pma111
ID: 38750128
How do I do a factory reset and update the phones firmware on this version?
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 43

Expert Comment

by:Davis McCarn
ID: 38750788
0
 
LVL 3

Author Comment

by:pma111
ID: 38751374
Cheers
0
 
LVL 3

Author Comment

by:pma111
ID: 38751381
That seems more a restart of the phone rather than a factory reset...
0
 
LVL 43

Expert Comment

by:Davis McCarn
ID: 38752614
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In the modern office, employees tend to move around the workplace a lot more freely. Conferences, collaborative groups, flexible seating and working from home require a new level of mobility. Technology has not only changed the behavior and the expe…
This paper addresses the security of Sennheiser DECT Contact Center and Office (CC&O) headsets. It describes the DECT security chain comprised of “Pairing”, “Per Call Authentication” and “Encryption”, which are all part of the standard DECT protocol.
Finds all prime numbers in a range requested and places them in a public primes() array. I've demostrated a template size of 30 (2 * 3 * 5) but larger templates can be built such 210  (2 * 3 * 5 * 7) or 2310  (2 * 3 * 5 * 7 * 11). The larger templa…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

685 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question