Word 2010 mail merge not retrieving all records from Access query
Posted on 2013-01-04
I have a Word mail merge that's part of our Purchase Order suite, which is in a Word 2003 format doc, but accessed from Word 2010. The mail merge refers to an Access database with the query "SELECT * FROM 'Purchase Orders Query'". The query works correctly within Access, but in the Word mail merge it currently retrieves only records from before the end of 2012.
The Access database uses linked tables to a "hidden" database that contains the actual data, which is in a separate folder. This supports data entry and printing functions for our purchase order system, and has around 25000 records accumulated over 10 years or so. All the records appear to be visible from the linked tables within Access.
The server (Win Server 2008) the files are on doesn't seem to have been restarted for a long time, so this shouldn't be caused by anything there. We're in an Active Directory environment.
I've had this happen once before, and fixed it by rebuilding the query in the Word document, but this hasn't worked this time round, and it's quite a lot of work to set it all up so I'd rather find the cause of the problem rather than a workaround.