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Failed to retrieve saveset for Symantec Enterprise Vault

Posted on 2013-01-04
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Last Modified: 2013-01-09
I have an older Enterprise Vault setup, version 8.0.3.1845.  This implementation predates me and had pretty much been abandoned before I started as well.  It was still running though and access to the archives were functional.  They used the Exchange archiving as well as File archiving.  The file archiving was still functional from the standpoint of retrieving archived files with the placeholder service on the file server.  The Vault server is an a WIndows 2003 system, but the archives themselves were put on a Buffalo Terastation Pro.

As I mentioned, everything was working fine, that is until we moved offices.  Not everything was moved all at once though.  The SQL server was moved to a datacenter months before and everything was accessible.  The server was moved to the datacenter during the Superstorm Sandy outages (needed it for other services) but the Terastation remained behind.  We did change the IP address of the terastation after we got power back, but still archives were accessible.  Finally, the Terastation was moved to the datacenter when we moved our office, but no the archives are not able to be retrieved.  

At this point, the Vault server event logs indicate an unknown username and/or password to the locations of the cab files, but if I log in as the service account I can get to those files fine as well as open them.  I honestly can't tell if the issue is the Enterprise Vault or with the Terastation.
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Question by:lbicher56
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Assisted Solution

by:paulsolov
paulsolov earned 600 total points
ID: 38744756
Have you tried to access the archives as service account or the user?  What happens when you assign the service account access to the archive and try to browse it?
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lbicher56 earned 0 total points
ID: 38745017
I had used the service account to access the archives via windows explorer.  That was successful.

My issue is now solved though.  It was on the Terastation end.  I changed the config to use a different domain controller and everything restored to it previous conditions.  Thank you for your quick response though!
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Author Closing Comment

by:lbicher56
ID: 38758248
Was able to solve the issue by pointing the Terastation to another domain controller.
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