gpudate /force over PPTP

I have several users that work from home but their systems were setup to be in our domain. When they change their password (via a 3rd party tool that updates our domain controller from a web interface) and then try to run a gpupdate /force it will not complete so their local machine doesn't know that the password as been changed.

I do understand that it has to do with the DNS not finding the domain controller. However, I am hoping there is a way to force this to process sucessfully through a batch file or something that they can run once the have the VPN connection active.

Has anyone else already came across this? How did you resolve it?
CCG3Sr Systems AdministratorAsked:
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yo_beeConnect With a Mentor Director of Information TechnologyCommented:
Are you looking to just sync the domain cached credentials on the out of office machince with the updated domain credentials?

If so this very easy.  

1: Log on to the local machine with the credentials that are cached
2: Start your VPN and make sure they can see the system (try browsing for a network folder)
3: Lock the computer by pressing Ctrl + Alt + Del > Lock Workstation
4: Unlock the computer by press Ctrl + Alt + Del > enter in the new password that is regeistered with the Domain.
The should sync the cahced credentials on the machine.
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Kent DyerConnect With a Mentor IT Security Analyst SeniorCommented:
It sounds like your systems are not registered on the domain..  With that said, you cannot use login scripts, GPOs, etc.  I know with ours, we can change the password in the native system, OWA or in an RDP Session..  Really, it should be as simple as logging in, changing the password, locking the system and unlocking with a new password.

HTH,

Kent
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CCG3Sr Systems AdministratorAuthor Commented:
No these systems are registered on the domain I know this because when they were here we set them up in the domain. I am also testing this with a laptop that hits our domain all the time and I am trying to run the GPUpdate /Force over the VPN and getting the error the same error that the remote users are getting.

Error:
Updating Policy...
User policy could not be updated successfully. The following errors were encountered:
The processing of Group Policy failed. Windows attempted to read the file \\MYDomain.com\SysVol\MYDomain.com\Policies\{D860D7F2-25D7-47E6-B79B-5C9846350F39}\gpt.ini from a domain controller and was not successful. Group Policy settings may not be applied until this event is resolved. This issue may be transient and
could be caused by one or more of the following:
a) Name Resolution/Network Connectivity to the current domain controller.
b) File Replication Service Latency (a file created on another domain controlle
 has not replicated to the current domain controller).
c) The Distributed File System (DFS) client has been disabled.
Computer Policy update has completed successfully.
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CCG3Sr Systems AdministratorAuthor Commented:
Thanks yo_bee, I thought the same thing but he says he gets an error when he does that. I will reset his password and get him to do that again and then give me the exact error he gets.
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CCG3Sr Systems AdministratorAuthor Commented:
ok when he does this he is getting the error:
Configuration information could not be read from the domain controller, either because the machine is unavailable, or access has been denied.
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CCG3Sr Systems AdministratorAuthor Commented:
It was a DNS issue. I had him manually enter in the DNS for our network and he was able to change his password.
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yo_beeDirector of Information TechnologyCommented:
Nice.
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