Migrate rightfax services from Exchange 2007 to Exchange 2010

which rightfax version are you running ?

9.4

Any updates?

Rightfax 9.4 is Exchange 2003 and 2007 only.

You need to upgrade to Rightfax 9.4 FP1 or Rightfax 10

You need to have a current support contract in place for the upgrade, all documentation (including the Exchange connector) is supplied with the upgrade.

Is this information available online? Rightfax 9.4 FP1 or Rightfax 10

https://www.opentext.com/2/global/sso_controller-main

so, you basically are recommending to open a contract? Is that your recommendation?

To upgrade you need a valid contract.

If you already have FP1, then you should already have the documentation. Before FP1, you cannot install the connector on Exchange 2010.

I am suggesting that for what you are trying to achieve, you either already should have the documentation, or you need to have a valid service contract.

Thanks Arne,

How can I verify if we already have FP1 in PROD?

I’m not able to confirm if we have FP 1 or not installed. FP 1 doesn’t show in the “Add or Remove Programs” and the RightFax console only shows version “9.40 Enterprise”.

The FP1 documentation mention that it supports MS Exchange 2010 but doesn’t specify if they support service pack or rollup updates