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Migrate rightfax services from Exchange 2007 to Exchange 2010

Posted on 2013-01-04
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Last Modified: 2013-01-15
Hi Experts,

Can anyone please provide me with a step-by-step doc/pdf/blog/link to migrate a rightfax solution from Exchange 2007 to Exchange 2010?

Thanks in advance
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Question by:Jerry Seinfield
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LVL 37

Expert Comment

by:ArneLovius
ID: 38746711
which rightfax version are you running ?
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Author Comment

by:Jerry Seinfield
ID: 38764129
9.4
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Author Comment

by:Jerry Seinfield
ID: 38769042
Any updates?
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LVL 37

Expert Comment

by:ArneLovius
ID: 38769119
Rightfax 9.4 is Exchange 2003 and 2007 only.

You need to upgrade to Rightfax 9.4 FP1 or Rightfax 10

You need to have a current support contract in place for the upgrade, all documentation (including the Exchange connector) is supplied with the upgrade.
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Author Comment

by:Jerry Seinfield
ID: 38770289
Is this information available online? Rightfax 9.4 FP1 or Rightfax 10
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LVL 37

Expert Comment

by:ArneLovius
ID: 38771775
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Author Comment

by:Jerry Seinfield
ID: 38772179
so, you basically are recommending to open a contract? Is that your recommendation?
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LVL 37

Expert Comment

by:ArneLovius
ID: 38773647
To upgrade you need a valid contract.

If you already have FP1, then you should already have the documentation. Before FP1, you cannot install the connector on Exchange 2010.

I am suggesting that for what you are trying to achieve, you either already should have the documentation, or you need to have a valid service contract.
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Author Comment

by:Jerry Seinfield
ID: 38775929
Thanks Arne,

How can I verify if we already have FP1 in PROD?

I’m not able to confirm if we have FP 1 or not installed. FP 1 doesn’t show in the “Add or Remove Programs” and the RightFax console only shows version “9.40 Enterprise”.

The FP1 documentation mention that it supports MS Exchange 2010 but doesn’t specify if they support service pack or rollup updates
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LVL 37

Accepted Solution

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ArneLovius earned 1500 total points
ID: 38777961
The RightFax console shows the product version, you have 9.4, not FP1. The installation media (CD/DVD) also states the product version.

I would check with your reseller (and your finance department) to see if you have a service contract...

It is a different connector for 2010 than for previous versions, as far as I'm aware it supports all Exchange service packs and rollups.
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