Solved

Outlook 2010 not finding the Server

Posted on 2013-01-04
11
237 Views
Last Modified: 2013-02-11
Whenever we open up the outlook 2010, it will search for the Server and it won't find it. Then, it will come back and the note will say "Retry". It will take another 2 minutes before it finally opens. What could be the problem?
0
Comment
Question by:sbsiexpert
11 Comments
 
LVL 17

Assisted Solution

by:Kent Dyer
Kent Dyer earned 167 total points
ID: 38745287
First, can you ping/tracert the exchange server?  Have there been any entries added to the local hosts file?  DNS Changes?
Second, are you using NTLM or ?

Is the account active and not locked out?

Have you been able to do it before on this workstation?

HTH,

Kent
0
 
LVL 12

Assisted Solution

by:aindelicato
aindelicato earned 167 total points
ID: 38745288
What are you connecting to?  Local Exchange? POP/IMAP over the internet?
0
 

Author Comment

by:sbsiexpert
ID: 38745304
We are using Local Exchange.
0
Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

 
LVL 23

Expert Comment

by:Stelian Stan
ID: 38745334
Check the DNS on that local computer. Ping the mail server by name from that computer.
0
 
LVL 12

Expert Comment

by:aindelicato
ID: 38745336
Open Outlook, then press & hold CTRL+SHIFT then right click the Outlook icon in the systray.  Choose CONNECTION STATUS

This might help determine what you're not connecting to properly.

Outlook/Exchange requires connections to both a Domain Controller and a Mail server.
0
 

Author Comment

by:sbsiexpert
ID: 38745467
I managed to ping the mail server by name and no packets were lost.
0
 

Author Comment

by:sbsiexpert
ID: 38745574
I went to the connection status and did the tracert on server and it went through 6 hops, but the fifth hop timed out.
0
 
LVL 12

Expert Comment

by:aindelicato
ID: 38745578
Can you post the results?
0
 
LVL 7

Assisted Solution

by:shahzamm
shahzamm earned 166 total points
ID: 38746620
make sure hosts file in c:\windows\system32\drivers\etc should not have any entry pointing to specific server. all should be ommitted
0
 

Accepted Solution

by:
sbsiexpert earned 0 total points
ID: 38861366
We had to reconfigure the settings in exchange. Then check fast internet connections and secure SSL.
0
 

Author Closing Comment

by:sbsiexpert
ID: 38875486
Thanks for all the help. Me and my team work on this and we finally got it to work.
0

Featured Post

Live: Real-Time Solutions, Start Here

Receive instant 1:1 support from technology experts, using our real-time conversation and whiteboard interface. Your first 5 minutes are always free.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
outlook and exchange information 3 33
Outlook sent emails not present in sent items 2 23
outlook calendar 2 18
exchange, outlook 20 22
This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

776 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question