Outlook 2010 not finding the Server

Posted on 2013-01-04
Last Modified: 2013-02-11
Whenever we open up the outlook 2010, it will search for the Server and it won't find it. Then, it will come back and the note will say "Retry". It will take another 2 minutes before it finally opens. What could be the problem?
Question by:sbsiexpert
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LVL 17

Assisted Solution

by:Kent Dyer
Kent Dyer earned 167 total points
ID: 38745287
First, can you ping/tracert the exchange server?  Have there been any entries added to the local hosts file?  DNS Changes?
Second, are you using NTLM or ?

Is the account active and not locked out?

Have you been able to do it before on this workstation?


LVL 12

Assisted Solution

aindelicato earned 167 total points
ID: 38745288
What are you connecting to?  Local Exchange? POP/IMAP over the internet?

Author Comment

ID: 38745304
We are using Local Exchange.
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LVL 23

Expert Comment

by:Stelian Stan
ID: 38745334
Check the DNS on that local computer. Ping the mail server by name from that computer.
LVL 12

Expert Comment

ID: 38745336
Open Outlook, then press & hold CTRL+SHIFT then right click the Outlook icon in the systray.  Choose CONNECTION STATUS

This might help determine what you're not connecting to properly.

Outlook/Exchange requires connections to both a Domain Controller and a Mail server.

Author Comment

ID: 38745467
I managed to ping the mail server by name and no packets were lost.

Author Comment

ID: 38745574
I went to the connection status and did the tracert on server and it went through 6 hops, but the fifth hop timed out.
LVL 12

Expert Comment

ID: 38745578
Can you post the results?

Assisted Solution

shahzamm earned 166 total points
ID: 38746620
make sure hosts file in c:\windows\system32\drivers\etc should not have any entry pointing to specific server. all should be ommitted

Accepted Solution

sbsiexpert earned 0 total points
ID: 38861366
We had to reconfigure the settings in exchange. Then check fast internet connections and secure SSL.

Author Closing Comment

ID: 38875486
Thanks for all the help. Me and my team work on this and we finally got it to work.

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