Solved

Outlook 2010 not finding the Server

Posted on 2013-01-04
11
236 Views
Last Modified: 2013-02-11
Whenever we open up the outlook 2010, it will search for the Server and it won't find it. Then, it will come back and the note will say "Retry". It will take another 2 minutes before it finally opens. What could be the problem?
0
Comment
Question by:sbsiexpert
11 Comments
 
LVL 17

Assisted Solution

by:Kent Dyer
Kent Dyer earned 167 total points
ID: 38745287
First, can you ping/tracert the exchange server?  Have there been any entries added to the local hosts file?  DNS Changes?
Second, are you using NTLM or ?

Is the account active and not locked out?

Have you been able to do it before on this workstation?

HTH,

Kent
0
 
LVL 12

Assisted Solution

by:aindelicato
aindelicato earned 167 total points
ID: 38745288
What are you connecting to?  Local Exchange? POP/IMAP over the internet?
0
 

Author Comment

by:sbsiexpert
ID: 38745304
We are using Local Exchange.
0
 
LVL 23

Expert Comment

by:Stelian Stan
ID: 38745334
Check the DNS on that local computer. Ping the mail server by name from that computer.
0
 
LVL 12

Expert Comment

by:aindelicato
ID: 38745336
Open Outlook, then press & hold CTRL+SHIFT then right click the Outlook icon in the systray.  Choose CONNECTION STATUS

This might help determine what you're not connecting to properly.

Outlook/Exchange requires connections to both a Domain Controller and a Mail server.
0
Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

 

Author Comment

by:sbsiexpert
ID: 38745467
I managed to ping the mail server by name and no packets were lost.
0
 

Author Comment

by:sbsiexpert
ID: 38745574
I went to the connection status and did the tracert on server and it went through 6 hops, but the fifth hop timed out.
0
 
LVL 12

Expert Comment

by:aindelicato
ID: 38745578
Can you post the results?
0
 
LVL 7

Assisted Solution

by:shahzamm
shahzamm earned 166 total points
ID: 38746620
make sure hosts file in c:\windows\system32\drivers\etc should not have any entry pointing to specific server. all should be ommitted
0
 

Accepted Solution

by:
sbsiexpert earned 0 total points
ID: 38861366
We had to reconfigure the settings in exchange. Then check fast internet connections and secure SSL.
0
 

Author Closing Comment

by:sbsiexpert
ID: 38875486
Thanks for all the help. Me and my team work on this and we finally got it to work.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Resolve Outlook connectivity issues after moving mailbox to new Exchange 2016 server
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

932 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now