Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Emails from our own domain are going into the Spam folder in Outlook

Posted on 2013-01-04
3
Medium Priority
?
3,316 Views
Last Modified: 2013-12-02
Hi there,

Our outlook has two (what seems like) server generated folders: Junk email and Spam Mail.

We recently updated our security certificate and ever since then, we have had emails that are not spam go straight to users' spam folder.  These emails would only show in the Spam email folder and would be absent from the junk email folder.  This happens with external email senders as well as internally with our own domain email addresses.  I was under the impression that, by default, outlook 2010 or exchange server 2010 wouldn't send emails from within our own domain to either the junk or spam folder and when we still had our old security certificate loaded (which is now expired) we never had our own domain users' emails going to the spam folder.

I first tried right clicking on the email (from one of our own domain users), went to junk email options, chose never block sender as well as never block sender's domain yet the email continues to show up in the Spam folder.

I've already checked three different websites to see if our IP address or domain is blacklisted but all of the scans come back saying that neither our IP or mail server is blocked.

For troubleshooting purposes, I also went on my outlook client and turned off automatic junk email filtering

I then went on our exchange 2010 server, launched exchange mangement shell and ran the command:

Set-MailboxJunkEmailConfiguration -Identity User1 -Enabled $false

and turned off junk email for myself from the server.

I also ran the command:

Set-OrganizationConfig -scljunkthreshold 9

And played with setting the value to 0, 5, and 9 which again didn't seem to affect the Spam folder on my outlook client.

After each troubleshooting task above, I closed my outlook client and restarted it but all those troubleshooting steps yielded to no result as i continued to see emails from our domain users go into the Spam folder.  Again, I want to make it clear, these emails are not going in the Junk email folder on my outlook client but they bypass the inbox and go straight to the Spam email folder in outlook.

Do I need to restart our exchange server services on our server after running those power shell commands?  Is there any other way to turn stop email going straight to the Spam folder?

Thanks.
0
Comment
Question by:cllocc
3 Comments
 
LVL 12

Accepted Solution

by:
aindelicato earned 2000 total points
ID: 38745477
Junk E-mail is an OUTLOOK folder.  There are OUTLOOK rules which determine what mail is junk.  These rules and signatures are sometimes updated via Windows Update.

The SPAM folder might be added by a plugin from your AV solution, so check there for settings.

You can use a group policy to set @yourdomain.com to the safe sender's list in the Outlook JUNK filters.

You should be able to do something similar via your Enterprise AV solution.
0
 
LVL 30

Expert Comment

by:Mike Lazarus
ID: 38747178
Can you post the headers of on of the emails ... like:
X-MS-Exchange-Organization-AuthMechanism

Also, have you tried it from OWA to OWA ... to ensure it's not something triggering Outlook to do this?

You might even have a look at the Event logs on the server

Some good info here:
http://blogs.technet.com/b/evand/archive/2005/01/31/363935.aspx
0
 

Author Closing Comment

by:cllocc
ID: 38752655
I didnt realize that the spam folder was actually created by our AV solution.  I was able to log into to our AV centralized security center and turn off content filtering which did the trick.  Thanks!
0

Featured Post

NFR key for Veeam Agent for Linux

Veeam is happy to provide a free NFR license for one year.  It allows for the non‑production use and valid for five workstations and two servers. Veeam Agent for Linux is a simple backup tool for your Linux installations, both on‑premises and in the public cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The main intent of this article is to make you aware of ‘Exchange fail to mount’ error, its effects, causes, and solution.
Here in this article, you will get a step by step guidance on how to restore an Exchange database to a recovery database. Get a brief on Recovery Database and how it can be used to restore Exchange database in this section!
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
Is your OST file inaccessible, Need to transfer OST file from one computer to another? Want to convert OST file to PST? If the answer to any of the above question is yes, then look no further. With the help of Stellar OST to PST Converter, you can e…
Suggested Courses

824 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question