troubleshooting Question

Cannot install Desktop Experience on Windows Server 2008 R2

Avatar of Brian Longworth
Brian LongworthFlag for United States of America asked on
ExchangeWindows Server 2008
14 Comments1 Solution9125 ViewsLast Modified:
I'm trying to deploy Exchange Server 2013 on Windows Server 2008 R2 in my test environment.
One of the pre-requisites is to have Desktop Experience installed.
When I try to install it via PowerShell, I get this failure message:

add-windowsfeature : Installation of [Ink and Handwriting Services] Ink Support failed. Attempt to install Ink Support
failed with error code 0x8007010B.  The directory name is invalid
At line:1 char:1
+ add-windowsfeature desktop-experience -logpath c:\log.log
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo          : OperationStopped: (:) [Add-WindowsFeature], Exception
    + FullyQualifiedErrorId : FeatureMessageDetail,Microsoft.Windows.ServerManager.Commands.AddWindowsFeatureCommand
add-windowsfeature : Installation of [Desktop Experience] Desktop Experience failed. Attempt to install Desktop
Experience failed with error code 0x8007010B.  The directory name is invalid
At line:1 char:1
+ add-windowsfeature desktop-experience -logpath c:\log.log
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo          : OperationStopped: (:) [Add-WindowsFeature], Exception
    + FullyQualifiedErrorId : FeatureMessageDetail,Microsoft.Windows.ServerManager.Commands.AddWindowsFeatureCommand

Success Restart Needed Exit Code Feature Result
------- -------------- --------- --------------
False   No             Failed    {Ink Support, Desktop Experience}

The installation log shows this:

4076: 2013-01-04 14:46:47.306 [Sync]                      Calling sync provider of Ink Support ...
4076: 2013-01-04 14:46:47.309 [Provider]                  Sync:: guest: 'Ink Support', guest deleted?: False
4076: 2013-01-04 14:46:47.312 [Provider]                  Begin installation of 'Ink Support'...
4076: 2013-01-04 14:46:47.314 [Provider]                  Install: Guest: 'Ink Support', updateElement: 'InkSupport'
4076: 2013-01-04 14:46:47.317 [Provider]                  Installation queued for 'Ink Support'.
4076: 2013-01-04 14:46:47.320 [Sync]                      Calling sync provider of Desktop Experience ...
4076: 2013-01-04 14:46:47.323 [Provider]                  Sync:: guest: 'Desktop Experience', guest deleted?: False
4076: 2013-01-04 14:46:47.324 [Provider]                  Begin installation of 'Desktop Experience'...
4076: 2013-01-04 14:46:47.326 [Provider]                  Install: Guest: 'Desktop Experience', updateElement: 'DesktopExperience'
4076: 2013-01-04 14:46:47.329 [Provider]                  Installation queued for 'Desktop Experience'.
4076: 2013-01-04 14:46:47.332 [CBS]                       installing 'InkSupport DesktopExperience ' ...
4076: 2013-01-04 14:46:56.576 [CBS]                       ...parents that will be auto-installed: '<none>'
4076: 2013-01-04 14:46:56.580 [CBS]                       ...default children to turn-off: '<none>'
4076: 2013-01-04 14:46:56.699 [CBS]                       ...current state of 'InkSupport': p: Staged, a: Staged, s: UninstallRequested
4076: 2013-01-04 14:46:56.703 [CBS]                       ...setting state of 'InkSupport' to 'InstallRequested'
4076: 2013-01-04 14:46:56.798 [CBS]                       ...current state of 'DesktopExperience': p: Staged, a: Staged, s: UninstallRequested
4076: 2013-01-04 14:46:56.802 [CBS]                       ...setting state of 'DesktopExperience' to 'InstallRequested'
4076: 2013-01-04 14:46:56.900 [CBS]                       ...'InkSupport' : applicability: Applicable
4076: 2013-01-04 14:46:57.083 [CBS]                       ...'DesktopExperience' : applicability: Applicable
4076: 2013-01-04 14:46:58.673 [CbsUIHandler]              Initiate:
4076: 2013-01-04 14:47:32.928 [CbsUIHandler]              Error: -2147024629 :
4076: 2013-01-04 14:47:32.937 [CbsUIHandler]              Terminate:
4076: 2013-01-04 14:47:33.508 [CBS]                       ...done installing 'InkSupport DesktopExperience '. Status: -2147024629 (8007010b)
4076: 2013-01-04 14:47:33.529 [Provider]                  Skipped configuration of 'Ink Support' because install operation failed.
4076: 2013-01-04 14:47:33.543 [Provider]                  Skipped configuration of 'Desktop Experience' because install operation failed.
4076: 2013-01-04 14:47:33.551 [Provider]                  
[STAT] ---- CBS Session Consolidation -----
[STAT] For
          'Ink Support',
          'Desktop Experience'[STAT] installation(s) took '46.1703264' second(s) total.
[STAT] Configuration(s) took '0.0217053' second(s) total.
[STAT] Total time: '46.1920317' second(s).

4076: 2013-01-04 14:47:33.557 [Provider] Error (Id=0) Sync Result - Success: False, RebootRequired: False, Id: 311
4076: 2013-01-04 14:47:33.561 [Provider] Error (Id=0) Sync Message - OperationKind: Install, MessageType: Error, MessageCode: -2147024629, Message: Attempt to install Ink Support failed with error code 0x8007010B., AdditionalMessage: The directory name is invalid
4076: 2013-01-04 14:47:33.566 [Provider] Error (Id=0) Sync Result - Success: False, RebootRequired: False, Id: 35
4076: 2013-01-04 14:47:33.574 [Provider] Error (Id=0) Sync Message - OperationKind: Install, MessageType: Error, MessageCode: -2147024629, Message: Attempt to install Desktop Experience failed with error code 0x8007010B., AdditionalMessage: The directory name is invalid
4076: 2013-01-04 14:47:33.797 [ServerManagerPS]           [STAT] Overall Sync Time: '46.4684482' second(s)
4076: 2013-01-04 14:47:33.821 [ServerManagerPS] Error (Id=0) Installation of [Ink and Handwriting Services] Ink Support failed. Attempt to install Ink Support failed with error code 0x8007010B.  The directory name is invalid
4076: 2013-01-04 14:47:33.848 [ServerManagerPS] Error (Id=0) Installation of [Desktop Experience] Desktop Experience failed. Attempt to install Desktop Experience failed with error code 0x8007010B.  The directory name is invalid

I've run a trace of TrustedInstaller.exe with ProcessMonitor but it shows no failure for a directory search.

Internet searches have not been helpful.

I've spent all day on this problem and have now given up trying to resolve this on my own. I just don't know what directory cannot be found.
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