Solved

Retention Policy issue in Exchange 2010

Posted on 2013-01-04
8
494 Views
Last Modified: 2013-01-12
We have a new Exchange 2010 environment.  We have created a retention policy NBARetention Policy.  In it are 2 tags.  We have about 200 users mailboxes added to the policy.  Some people do not see the policy.  If I remove the user from that policy, then can see the default rentention policy.  I can't figure out what could be different with those users.  Any suggestions?  Thanks
0
Comment
Question by:stevenlore
  • 4
  • 2
  • 2
8 Comments
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38746276
What do you mean by they can or cant see the Policy ?
Hope you have checked with both OWA and Outlook ?
Are all users on the Same Server\DB ?
I would ensure by taking a dump of good and bad user

Hope no AD replication issues ? How many DC and AD sites do we have

- Rancy
0
 

Author Comment

by:stevenlore
ID: 38746832
1 AD site.  everyone is on same server between 2 databases.  4 DCs.
Whenin Outlook or OWA, of instance, If I am in the Retention Policy I don't get an Assign Policy (or Retention policy in OWA)option.  IF I take myself out of Policy, I get the assign Policy option and it is for the default Retention Policy.
0
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38746976
Please check if the "Allow Inheritable" is checked on the User ... also if we can run EXBPA and ensure all is fine

- Rancy
0
 
LVL 15

Expert Comment

by:Rajkumar-MCITP
ID: 38747230
After assigning the Retention policy to mailboxes, try to start the mailbox managed folder mailbox settings using the below and check it

Set-ManagedFolderAssistant -Identity "Mailbox Name"

wait for some time and check it in OWA
0
[Webinar] Disaster Recovery and Cloud Management

Learn from Unigma and CloudBerry industry veterans which providers are best for certain use cases and how to lower cloud costs, how to grow your Managed Services practice in IaaS clouds, and how to utilize public cloud for Disaster Recovery

 

Author Comment

by:stevenlore
ID: 38747310
Tried that many times.  Didn't work.
0
 
LVL 15

Expert Comment

by:Rajkumar-MCITP
ID: 38747340
I hope you catch the typo error in the above command.. it will be Start-ManagedFolderAssistant

I'm valuating the MRM settings in Exchange 2013, the option as shown below "Assign Policy" automatically appeared after a day for me :( So you may need to wait for a day whether auto maintenance will do the job for you

Retention Policy in OWA
0
 

Accepted Solution

by:
stevenlore earned 0 total points
ID: 38751663
I worked with Microsoft and we discovered that the tag had some kind of corruption.  The  Guid and the retentionID should match and in this case it didn't.
0
 

Author Closing Comment

by:stevenlore
ID: 38769715
Microsoft work with me on this issue.
0

Featured Post

NAS Cloud Backup Strategies

This article explains backup scenarios when using network storage. We review the so-called “3-2-1 strategy” and summarize the methods you can use to send NAS data to the cloud

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
Are you unable to connect or configure Hotmail email account in Microsoft Outlook 2010, 2007? Or Outlook.com emails are not downloading to Outlook? Lets’ see the problem and resolve Outlook Connector error syncing folder hierarchy (0x8004102A).
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

863 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

26 Experts available now in Live!

Get 1:1 Help Now