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Retention Policy issue in Exchange 2010

Posted on 2013-01-04
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Last Modified: 2013-01-12
We have a new Exchange 2010 environment.  We have created a retention policy NBARetention Policy.  In it are 2 tags.  We have about 200 users mailboxes added to the policy.  Some people do not see the policy.  If I remove the user from that policy, then can see the default rentention policy.  I can't figure out what could be different with those users.  Any suggestions?  Thanks
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Question by:stevenlore
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by:Manpreet SIngh Khatra
ID: 38746276
What do you mean by they can or cant see the Policy ?
Hope you have checked with both OWA and Outlook ?
Are all users on the Same Server\DB ?
I would ensure by taking a dump of good and bad user

Hope no AD replication issues ? How many DC and AD sites do we have

- Rancy
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by:stevenlore
ID: 38746832
1 AD site.  everyone is on same server between 2 databases.  4 DCs.
Whenin Outlook or OWA, of instance, If I am in the Retention Policy I don't get an Assign Policy (or Retention policy in OWA)option.  IF I take myself out of Policy, I get the assign Policy option and it is for the default Retention Policy.
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by:Manpreet SIngh Khatra
ID: 38746976
Please check if the "Allow Inheritable" is checked on the User ... also if we can run EXBPA and ensure all is fine

- Rancy
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by:Rajkumar-MCITP
ID: 38747230
After assigning the Retention policy to mailboxes, try to start the mailbox managed folder mailbox settings using the below and check it

Set-ManagedFolderAssistant -Identity "Mailbox Name"

wait for some time and check it in OWA
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Author Comment

by:stevenlore
ID: 38747310
Tried that many times.  Didn't work.
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by:Rajkumar-MCITP
ID: 38747340
I hope you catch the typo error in the above command.. it will be Start-ManagedFolderAssistant

I'm valuating the MRM settings in Exchange 2013, the option as shown below "Assign Policy" automatically appeared after a day for me :( So you may need to wait for a day whether auto maintenance will do the job for you

Retention Policy in OWA
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Accepted Solution

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stevenlore earned 0 total points
ID: 38751663
I worked with Microsoft and we discovered that the tag had some kind of corruption.  The  Guid and the retentionID should match and in this case it didn't.
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Author Closing Comment

by:stevenlore
ID: 38769715
Microsoft work with me on this issue.
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