Solved

Windows 8 credentials issue

Posted on 2013-01-04
1
632 Views
Last Modified: 2014-11-19
I have a user that upgraded to Windows 8, and used his Hotmail credentials for Microsoft account synching. The issue is, when he typed his Hotmail email address in, he mistyped, and entered "user@hotmmail.com" with 2 of letter m in Hotmail. So now, when he boots computer, at login screen, it will not authenticate, as something is wrong with account. Windows wants him to resolve at providers website, and I can't create a user @ Hotmmail.com. I can log in as a different administrator, attempt clear / change his password, and Windows states that system does not have authority to do so, to use providers web site. I have used several password reset tools on <Admin Edit> boot disk, and they look as though it worked, but it does not. I can manually copy his data to a new profile, but was trying to avoid that. Any suggestions will be appreciated.
0
Comment
Question by:GCITech
1 Comment
 
LVL 80

Accepted Solution

by:
David Johnson, CD, MVP earned 500 total points
ID: 38746182
have him create a local account
http://www.howtogeek.com/121975/htg-explains-microsoft-accounts-vs.-local-accounts-in-windows-8/

transfer the profile to the local account,  copy the profile over then add a microsoft account, you can't get around this unfortunately.

It has absolutely nothing to do with resetting the password, it requires a new account.
0

Featured Post

Free Webinar: AWS Backup & DR

Join our upcoming webinar with experts from AWS, CloudBerry Lab, and the Town of Edgartown IT to discuss best practices for simplifying online backup management and cutting costs.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Format secondary drive - win 10 23 88
How to check if all the files have been copied properly in Windows 8.1 2 82
Toshiba Laptop Drivers... 32 611
Questions about DHCP migration 5 100
Problem I recently had a lot of trouble with File Explorer hanging on my personal computer running Windows 8.1. It's important to note that this isn't Internet Explorer. This was happening when I attempted to access a local network location where I…
Sometimes a user will call me frantically, explaining that something has gone wrong and they have tried everything (read - they have messed it up more and now need someone to clean up) and it still does no good, can I help them?!  Usually the standa…
This Micro Tutorial will show you how to maximize your wireless card to its maximum capability. This will be demonstrated using Intel(R) Centrino(R) Wireless-N 2230 wireless card on Windows 8 operating system.
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

679 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question