Solved

Windows 7 pro backup fails with error code 0x81000037 event id 14 volsnap, windows backup failed when trying to read shadowcopy.

Posted on 2013-01-05
7
868 Views
Last Modified: 2013-01-07
Windows 7 pro backup fails with error code 0x81000037 event id 14 volsnap, windows backup failed when trying to read shadowcopy.  I followed MS instructions to run perfmon/report.  It found a gigabit ethernet device that was disabled (I don't have a gigabit connection).  I enabled it and reran as instructed.  The backup failed again with the same message.  I ran chkdsk /cf and it found no errors.  I tried the backup again and it again failed with the same error.  I followed other MS instructions to run perfmon/report and it said to look for and renove reparse points.  I had none.  I reran the backup again and it failed again with the same symptoms.  HELP!!!
0
Comment
Question by:deenie_tallant
  • 4
  • 2
7 Comments
 
LVL 7

Expert Comment

by:joensw
Comment Utility
0
 

Author Comment

by:deenie_tallant
Comment Utility
I tried that previously, in searching for a junction point as noted.  The response is:
Volume in Drive C is windows
Volume Serial number is 62BF-7839
File not found

I'm going to ASSUME that means it found no junction points, but please correct me if I am wrong.
0
 

Author Comment

by:deenie_tallant
Comment Utility
OOPS - my mistake!  I right clicked the CMD and selected "run as administrator", which yields different results than when run from the user directory.  I'll follow those directions provided and get back with you.  THANKS!

PROBLEM:  I THINK I followed the directions in locating files showing to be <JUNCTION> and looking for the properties.  ALL showed to be file folders rather than "Mounted Volume".  

Since the "general" tab and the properties do not show up from the CMD prompt, I'm assuming (perhaps foolishly) that I look up each file mentioned via the CMD prompt by drilling down from (windows e) C:

Please advise!
0
6 Surprising Benefits of Threat Intelligence

All sorts of threat intelligence is available on the web. Intelligence you can learn from, and use to anticipate and prepare for future attacks.

 
LVL 91

Accepted Solution

by:
nobus earned 500 total points
Comment Utility
0
 

Author Comment

by:deenie_tallant
Comment Utility
The backup (even with the system image creation at the end) actually WORKED after running a full system anti-virus scan!

THANK YOU!
0
 

Author Closing Comment

by:deenie_tallant
Comment Utility
I did not have to disable anti-virus but I'll know to add this to the list of tasks which can possibly affect the completion of the backup.  Thanks for the articles!!!
0
 
LVL 91

Expert Comment

by:nobus
Comment Utility
no problem, and tx for the feedback
0

Featured Post

IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

Suggested Solutions

I found out last night windows update has a problem regarding 4 latest updates that fail.  The way to get all 4 them installed is install sp1 first and restart then one by one with a resart in between as they fail every time if all the four updates …
OfficeMate Freezes on login or does not load after login credentials are input.
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
This Micro Tutorial will teach you how to the overview of Microsoft Security Essentials. This is a free anti-virus software that guards your PC against viruses, spyware, worms, and other malicious software. This will be demonstrated using Windows…

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now