Solved

Windows 7 pro backup fails with error code 0x81000037 event id 14 volsnap, windows backup failed when trying to read shadowcopy.

Posted on 2013-01-05
7
889 Views
Last Modified: 2013-01-07
Windows 7 pro backup fails with error code 0x81000037 event id 14 volsnap, windows backup failed when trying to read shadowcopy.  I followed MS instructions to run perfmon/report.  It found a gigabit ethernet device that was disabled (I don't have a gigabit connection).  I enabled it and reran as instructed.  The backup failed again with the same message.  I ran chkdsk /cf and it found no errors.  I tried the backup again and it again failed with the same error.  I followed other MS instructions to run perfmon/report and it said to look for and renove reparse points.  I had none.  I reran the backup again and it failed again with the same symptoms.  HELP!!!
0
Comment
Question by:deenie_tallant
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
7 Comments
 
LVL 7

Expert Comment

by:joensw
ID: 38747090
0
 

Author Comment

by:deenie_tallant
ID: 38747130
I tried that previously, in searching for a junction point as noted.  The response is:
Volume in Drive C is windows
Volume Serial number is 62BF-7839
File not found

I'm going to ASSUME that means it found no junction points, but please correct me if I am wrong.
0
 

Author Comment

by:deenie_tallant
ID: 38747153
OOPS - my mistake!  I right clicked the CMD and selected "run as administrator", which yields different results than when run from the user directory.  I'll follow those directions provided and get back with you.  THANKS!

PROBLEM:  I THINK I followed the directions in locating files showing to be <JUNCTION> and looking for the properties.  ALL showed to be file folders rather than "Mounted Volume".  

Since the "general" tab and the properties do not show up from the CMD prompt, I'm assuming (perhaps foolishly) that I look up each file mentioned via the CMD prompt by drilling down from (windows e) C:

Please advise!
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 92

Accepted Solution

by:
nobus earned 500 total points
ID: 38748134
0
 

Author Comment

by:deenie_tallant
ID: 38752237
The backup (even with the system image creation at the end) actually WORKED after running a full system anti-virus scan!

THANK YOU!
0
 

Author Closing Comment

by:deenie_tallant
ID: 38752241
I did not have to disable anti-virus but I'll know to add this to the list of tasks which can possibly affect the completion of the backup.  Thanks for the articles!!!
0
 
LVL 92

Expert Comment

by:nobus
ID: 38753680
no problem, and tx for the feedback
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

New Windows 7 Installations take days for Windows-Updates to show up and install. This can easily be fixed. I have finally decided to write an article because this seems to get asked several times a day lately. This Article and the Links apply to…
OfficeMate Freezes on login or does not load after login credentials are input.
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
This Micro Tutorial will give you basic overview of the control panel section on Windows 7. It will depth in Network and Internet, Hardware and Sound, etc. This will be demonstrated using Windows 7 operating system.

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question