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Windows 7 pro backup fails with error code 0x81000037 event id 14 volsnap, windows backup failed when trying to read shadowcopy.

Posted on 2013-01-05
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Windows 7 pro backup fails with error code 0x81000037 event id 14 volsnap, windows backup failed when trying to read shadowcopy.  I followed MS instructions to run perfmon/report.  It found a gigabit ethernet device that was disabled (I don't have a gigabit connection).  I enabled it and reran as instructed.  The backup failed again with the same message.  I ran chkdsk /cf and it found no errors.  I tried the backup again and it again failed with the same error.  I followed other MS instructions to run perfmon/report and it said to look for and renove reparse points.  I had none.  I reran the backup again and it failed again with the same symptoms.  HELP!!!
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Question by:deenie_tallant
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Expert Comment

by:joensw
ID: 38747090
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Author Comment

by:deenie_tallant
ID: 38747130
I tried that previously, in searching for a junction point as noted.  The response is:
Volume in Drive C is windows
Volume Serial number is 62BF-7839
File not found

I'm going to ASSUME that means it found no junction points, but please correct me if I am wrong.
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Author Comment

by:deenie_tallant
ID: 38747153
OOPS - my mistake!  I right clicked the CMD and selected "run as administrator", which yields different results than when run from the user directory.  I'll follow those directions provided and get back with you.  THANKS!

PROBLEM:  I THINK I followed the directions in locating files showing to be <JUNCTION> and looking for the properties.  ALL showed to be file folders rather than "Mounted Volume".  

Since the "general" tab and the properties do not show up from the CMD prompt, I'm assuming (perhaps foolishly) that I look up each file mentioned via the CMD prompt by drilling down from (windows e) C:

Please advise!
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LVL 92

Accepted Solution

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nobus earned 2000 total points
ID: 38748134
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Author Comment

by:deenie_tallant
ID: 38752237
The backup (even with the system image creation at the end) actually WORKED after running a full system anti-virus scan!

THANK YOU!
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Author Closing Comment

by:deenie_tallant
ID: 38752241
I did not have to disable anti-virus but I'll know to add this to the list of tasks which can possibly affect the completion of the backup.  Thanks for the articles!!!
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Expert Comment

by:nobus
ID: 38753680
no problem, and tx for the feedback
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