Solved

Windows 7 pro backup fails with error code 0x81000037 event id 14 volsnap, windows backup failed when trying to read shadowcopy.

Posted on 2013-01-05
7
878 Views
Last Modified: 2013-01-07
Windows 7 pro backup fails with error code 0x81000037 event id 14 volsnap, windows backup failed when trying to read shadowcopy.  I followed MS instructions to run perfmon/report.  It found a gigabit ethernet device that was disabled (I don't have a gigabit connection).  I enabled it and reran as instructed.  The backup failed again with the same message.  I ran chkdsk /cf and it found no errors.  I tried the backup again and it again failed with the same error.  I followed other MS instructions to run perfmon/report and it said to look for and renove reparse points.  I had none.  I reran the backup again and it failed again with the same symptoms.  HELP!!!
0
Comment
Question by:deenie_tallant
  • 4
  • 2
7 Comments
 
LVL 7

Expert Comment

by:joensw
ID: 38747090
0
 

Author Comment

by:deenie_tallant
ID: 38747130
I tried that previously, in searching for a junction point as noted.  The response is:
Volume in Drive C is windows
Volume Serial number is 62BF-7839
File not found

I'm going to ASSUME that means it found no junction points, but please correct me if I am wrong.
0
 

Author Comment

by:deenie_tallant
ID: 38747153
OOPS - my mistake!  I right clicked the CMD and selected "run as administrator", which yields different results than when run from the user directory.  I'll follow those directions provided and get back with you.  THANKS!

PROBLEM:  I THINK I followed the directions in locating files showing to be <JUNCTION> and looking for the properties.  ALL showed to be file folders rather than "Mounted Volume".  

Since the "general" tab and the properties do not show up from the CMD prompt, I'm assuming (perhaps foolishly) that I look up each file mentioned via the CMD prompt by drilling down from (windows e) C:

Please advise!
0
Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

 
LVL 92

Accepted Solution

by:
nobus earned 500 total points
ID: 38748134
0
 

Author Comment

by:deenie_tallant
ID: 38752237
The backup (even with the system image creation at the end) actually WORKED after running a full system anti-virus scan!

THANK YOU!
0
 

Author Closing Comment

by:deenie_tallant
ID: 38752241
I did not have to disable anti-virus but I'll know to add this to the list of tasks which can possibly affect the completion of the backup.  Thanks for the articles!!!
0
 
LVL 92

Expert Comment

by:nobus
ID: 38753680
no problem, and tx for the feedback
0

Featured Post

U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
While working, an annoying popup showing below will come and we cannot cancel or close it form the screen. The error message will come again and again.
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question