opening directly attachments via outlook 2010

Posted on 2013-01-05
Last Modified: 2013-01-10
hi experts,

one of my users received an email attachment that is compressed with .zip format. She claims that she was able to open prior to her computer upgrade directly from the email. Is there a software that the user will need to install or any setting in outlook 2010.

Question by:Zak
  • 2
  • 2
  • 2
LVL 10

Expert Comment

ID: 38748306
Probably the file association is pointing to winzip or similar trial version

Save a zip file to the desktop select open with and set the default to explorer

That will enable the extract to option built into windows

I have seen this with three users recently

Accepted Solution

marinervii earned 500 total points
ID: 38748449
Why don't you try clearing the Outlook secure temp folder. Check this link to know where this folder is located:
Outlook secure temp folder location

Another thing that could be preventing your user from opening these files is an Outlook security feature. This link might be useful as well:
Opening attachments and Outlook security

Hope is useful.

Author Comment

ID: 38749506
My questioned is not anwsered yet

the user has windows 7 and outlook 2010. lets say if the user does not have any winzip application will the attachment that is zipped or compressed still open.

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails


Expert Comment

ID: 38749593
Did you try any of the links I sent you before? If so, what was the result?
LVL 10

Expert Comment

ID: 38749939
If the association to zip files is correct in windows 7 they should be extractable

If you follow the procedure I gave above as a one off they should then open directly in explorer when clicked from an email attachment

If this is not so what does happen ?

Author Comment

ID: 38753415
i will test it sorry i am waiting for the user

Featured Post

Threat Intelligence Starter Resources

Integrating threat intelligence can be challenging, and not all companies are ready. These resources can help you build awareness and prepare for defense.

Join & Write a Comment

Have you ever had the experience that you had to follow 10 steps over and over again every time when you need to nicely forward an important email to your manager? Fear no more! With the help of the Quick Steps feature in Outlook 2010, your old chor…
Some time ago I was asked to create a VBA function that would calculate a check digit for an input number, using the following procedure: First, sum up all the individual digits in the number If that sum value has more than one digit, then sum up …
This video walks the viewer through the process of creating Hyperlinks for the web and other documents. Select the "Insert" tab: Click "Hyperlink":  Type "http://" followed by a web address to reference a website or navigate to a document to ref…
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…

706 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now