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opening directly attachments via outlook 2010

hi experts,

one of my users received an email attachment that is compressed with .zip format. She claims that she was able to open prior to her computer upgrade directly from the email. Is there a software that the user will need to install or any setting in outlook 2010.

Thanks.
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Habib Z
Asked:
Habib Z
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1 Solution
 
cpmcomputersCommented:
Probably the file association is pointing to winzip or similar trial version

Save a zip file to the desktop select open with and set the default to explorer

That will enable the extract to option built into windows

I have seen this with three users recently
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marinerviiCommented:
Why don't you try clearing the Outlook secure temp folder. Check this link to know where this folder is located:
Outlook secure temp folder location

Another thing that could be preventing your user from opening these files is an Outlook security feature. This link might be useful as well:
Opening attachments and Outlook security

Hope is useful.
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Habib ZNetwork AnalystAuthor Commented:
My questioned is not anwsered yet

the user has windows 7 and outlook 2010. lets say if the user does not have any winzip application will the attachment that is zipped or compressed still open.

Thanks,
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marinerviiCommented:
Did you try any of the links I sent you before? If so, what was the result?
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cpmcomputersCommented:
If the association to zip files is correct in windows 7 they should be extractable

If you follow the procedure I gave above as a one off they should then open directly in explorer when clicked from an email attachment

If this is not so what does happen ?
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Habib ZNetwork AnalystAuthor Commented:
i will test it sorry i am waiting for the user
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