Go Premium for a chance to win a PS4. Enter to Win


Windows 7 Can not connect to Microsoft Website

Posted on 2013-01-05
Medium Priority
Last Modified: 2013-01-07
I have a windows 7 workstation on our domain, that had to have  windows 7 pro reinstalled.  Can connect to the domain and to several sites on the internet, but can not connect to microsoft to do windows updates.  I notice that the machine connects to the website with internet explorer 8, but can not receive a reply from the websites.  

Can access google and some of the links.  

Tried disabling windows firewall, but still unable to connect to many websites.  No antivirus programs installed yet either.  Drive was reformatted and windows 7 was installed clean.

Not sure what might be causing this.  DNS and DHCP looks fine.  All other stations on network connect fine and this machine connects to the network and shares fine.
Question by:Tomxls
  • 4
  • 2
  • 2
  • +4
LVL 47

Expert Comment

ID: 38748520
"can not connect" is pretty vague.  Please elaborate.  The windows event log will probably reveal exactly what is going on.

what does IPCONFIG /ALL report?  [Run this from the MSDOS command box] - maybe routing not set up properly?
LVL 30

Expert Comment

ID: 38748536
you should check if you have a fake update.windows.com in your local resolver cache

you shouldn't be using ie8 anymore you should have a browser choice installed as M$ have introduced silent automatic updates to the latest version I recently installed a windows 8 machine for a customer and got a support question ie has disappeared but it hadn't instead the user didn't notice on the right (off the screen) she had a browser choice tile instead of an ie tile as where the ie tile had been it was now blank

also how are you running windows update its now in Control Panel\All Control Panel Items\System
down on the left
LVL 44

Accepted Solution

Davis McCarn earned 2000 total points
ID: 38748576
I smell an MBR Trojan or something which reurned the instant you rejoined the domain.  Boot record and MBR Trojans will often survive formatting.
Try running Roguekiller to see if it finds anything: http://www.majorgeeks.com/RogueKiller_d6983.html
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

LVL 50

Expert Comment

ID: 38748723
" I notice that the machine connects to the website with internet explorer 8, but can not receive a reply from the websites. "
Could you please explain this?

Any reason not to use IE9?

Is your Flash Player up to date?

Author Comment

ID: 38748772
Thanks Davis..
I ran a couple of scans and the first one found before reformatting an reinstalling, a file win32/trojandownlader that it cleaned and deleted.  Sorry I can not remember the exact name, I don't have it with me.

I will try the rogue killer and see if that finds it.  Malwarebytes did not find it after the reinstall.  I was previously running Eset for virus protection.

One on the comments said I need to install flash player, but I should be able to connect to microsoft.com without that I would think?  

I will run another scan and see if that picks up anything.  I will also reboot our gateway incase there is a bad route saved in the cache.
LVL 24

Expert Comment

ID: 38748943
run a tracert as well..

tracert update.microsoft.com

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>tracert update.microsoft.com

Tracing route to update.microsoft.com.nsatc.net []
over a maximum of 30 hops:

  5     *       43 ms    42 ms
  6     *       68 ms     *
  7    71 ms    70 ms    68 ms  ge-1-0-0-0.cpk-64c-1a.ntwk.msn.net [
  8    95 ms    94 ms    94 ms  xe-4-1-2-0.bay-16c-1a.ntwk.msn.net [

It wasnt replying after # 8 but it shows me that it got to Microsoft..

Also try running this : http://www.gmer.net/

Author Comment

ID: 38748962
tracert does not work through our asa.  icmp I believe is disabled in the router.
LVL 44

Expert Comment

by:Davis McCarn
ID: 38749024
With several Trojans, unless you delete all of the partitions, cycle power, and then do a fresh install. the MBR or boot code instantly gets reinfected from the ram resident portion.  Most of the time RogueKiller detects them.
No, you shouldn't need Flash to access MS.

Author Comment

ID: 38749169
Thanks Davis..I will give that a try and let you know what happens
LVL 24

Expert Comment

ID: 38749208
Check you hosts file for any rogue entries that would block access to MS sites
It's a hidden read-only text file

LVL 30

Expert Comment

ID: 38750112
you should check start run cmd and type ipconfig /displaydns I suspect fake entries

Author Comment

ID: 38750916
Thanks Davis.....

Rouge Killer found 3 registry entries and that seemed to fix the problem...

The trojan I believe was trojandownloader.vespula.AY.  Not sure how it got on the machine, but Eset and Malwarebytes did not clean it.

Really appreciate your help!!!

Featured Post

How to Use the Help Bell

Need to boost the visibility of your question for solutions? Use the Experts Exchange Help Bell to confirm priority levels and contact subject-matter experts for question attention.  Check out this how-to article for more information.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The way I use Experts Exchange to assist me in analyzing and diagnosing a problem is I first enter a Verbose Question at Experts Exchange like: Office 2007 will hang when opening and saving files I then launch WordPad (any text editor will do) an…
Have you ever had a hard drive that you can't boot into, but need to change the registry? Here is the solution! This article guides you through accessing and editing a registry of a non-primary drive. To read registry information on a non-prim…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

971 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question