Solved

Unable to Login to CRM 4.0

Posted on 2013-01-05
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1,329 Views
Last Modified: 2013-01-13
Hi,
our CRM and CRM database servers are on 2 seperate servers.
I have Microsoft CRM 4.0 With Windows 2003 .  Migrated the backend database from Sql2005 Now on a new machine with SQL2008 and Win Server2003, after completing installation, not a single user can logon to CRM. Not even the  administrator is able to login i have attached the CRM Trace log.  When the user tries to login using CRM they receive the following message "Business Management Error the user id associated with the current record is not valid"

I've been searching the web for answers with no luck our productions is down. A prompt response will be highly appreciated.

Thank you.
Raj
VUEPROD-w3wp-CRM-20130105-1.log
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Question by:R007j
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4 Comments
 
LVL 11

Expert Comment

by:rakeshAgarwal
ID: 38753621
i will recomend  reinstalling the crm with a new organiztion "install " testing that out then importing the org from crm 4.0 to new machine. this  should resolved. i have seen  this before.

rakesh
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Accepted Solution

by:
R007j earned 0 total points
ID: 38755787
Hi Rakesh,
thanks for the solution, we have contacted Microsoft and it was identified as missing permissions in AD and CRM database, after making the recommended changes we are now able to login successfully.

Thanks
Rajesh
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LVL 11

Expert Comment

by:rakeshAgarwal
ID: 38757827
Thats great
Can you tell us the resolution  so we can have that in future refrence thanks
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Author Closing Comment

by:R007j
ID: 38771603
Contacted Microsoft Dynamics team and they walked us to resolution.
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