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Email missing in Outlook

A user complained that a some emails sent did not reach the recipients. I did send a test E-Mail to myself which arrived ok, but does not show up in the Sent items folder for some reason ?

AlreadyTried:
Switich Outlook to Offline and back Online again.
Outlook cache mode off / on.

So I need to get all the mail in the Outbox sent and figure out why, according to the sent items folder the last mail that was sent was over a week ago!

Thanks in Advance
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vicky19
Asked:
vicky19
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2 Solutions
 
nobusbiljart fanCommented:
you can always repair outlook  (or Office) from the add/remove programs
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vicky19Author Commented:
Nobus, if the issue is with Outlook would it be for all machines ? Can you brief this option or share some others

Thanks
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nobusbiljart fanCommented:
i don't understand the above; first yousaid  " auser' has the problem, now you ask "if the issue is with Outlook would it be for all machines ?"

from this reaction, i assume that the user is one of many - probably on a domain?
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vicky19Author Commented:
Yes sorry for the confusion
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cpmcomputersCommented:
Try this ?

What version of outlook do they connect to exchange ?

http://blog.chron.com/helpline/2009/01/sent-e-mail-not-showing-up-in-the-sent-items-folder/
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vicky19Author Commented:
Most of them are Outlook 2010
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nobusbiljart fanCommented:
>>  Yes sorry for the confusion  <<  nothing to be sorry  about, but explain your situation, for better help, plse?
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vicky19Author Commented:
Thanks Nobus so any other suggestions as i would only be able to try with thing tomorrow

cpmcomputers, checked the article will see if this can help

Regards
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JohnBusiness Consultant (Owner)Commented:
See if users having issues are using Rules. Outlook rules have a habit of causing issues. Remove the Outlook Rules, test to see if there is any improvement. You can always restore the rules.

... Thinkpads_User
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vicky19Author Commented:
Cmpcomputers, i got one users laptop and strangely the article helped. Now my question would be if i can get one other user working is there a way i can push this from some GPO or some tool as this client has 22 users but most are field users who havent yet reported the issue (Many on leave so will have to check others as well) not sure if some update screwed thing or what

Thinkpads_User, i tried but no difference

Nobus, will try with your option if erlier ones dont work

Thanks Everyone
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cpmcomputersCommented:
Sorry I have no information how to apply this through Gpo

Other experts ?

If it is a simple fix fir limited users maybe just deal with them as the users serve them up ?
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nobusbiljart fanCommented:
ask for more help - use the request attention
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vicky19Author Commented:
Not sure some worked just a charm but others required a repair or re-install totally

Was a bit of pain to work manually with all but fine as it was a small number

Thanks a lot guys
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nobusbiljart fanCommented:
tx for feedback
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