Solved

Outlook 2010 continues autopopulating with wrong information

Posted on 2013-01-06
4
293 Views
Last Modified: 2013-01-11
I recently switched a client from a hosted exchange provider to another.  In the process I enabled autodiscover.  Any computer that was previously connected to the original host is not able to connect with the new host via autodiscover.  Apparently outlook is saving the configuration.  All of the new computers that have never connected with the original connect to the new server.  I verified DNS and host file.  

If the original exchange host 123together, ran a script of some sort to embed the settings for that email address, where would it be saved?  Where can I look for any saved information for this email address on the computer?

Thanks in advance.
0
Comment
Question by:7LayerLogic
  • 2
4 Comments
 
LVL 17

Expert Comment

by:Kent Dyer
ID: 38748563
Outlook/Exchange stores settings in -
HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles

And you should be able to edit this in the respective use's Control Panel/Mail settings

Have a look at a how-to I authored..
http://www.kixtart.org/forums/ubbthreads.php?ubb=showflat&Number=81910#Post81910

HTH,

Kent
0
 

Accepted Solution

by:
7LayerLogic earned 0 total points
ID: 38748573
Thanks for the reply, I figured it out a slightly easier way...there was a config file c:\autodiscover.xml that was hijacking the autodiscover process.  Once name changed on file, all works as it should.

The registry key is: HKCU\Software\Microsoft\Office\14.0\Outlook\Autodiscover\"Domain Name" - this will let you know where the XML is located.  I simply changed the name and when it couldn't find the file, it connected flawlessly.  I kept it in case we needed to retrieve any other messages left or that come in as the DNS transitions.
0
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38748624
Is there some entry in the HOST file ?
Any issue accessing OWA ?
What if i disable Autodiscover and configure manually ?

- Rancy
0
 

Author Closing Comment

by:7LayerLogic
ID: 38766396
As I waited for response I continued to troubleshoot and identified this as the exact solution.
0

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

685 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question