Solved

Outlook 2010 continues autopopulating with wrong information

Posted on 2013-01-06
4
291 Views
Last Modified: 2013-01-11
I recently switched a client from a hosted exchange provider to another.  In the process I enabled autodiscover.  Any computer that was previously connected to the original host is not able to connect with the new host via autodiscover.  Apparently outlook is saving the configuration.  All of the new computers that have never connected with the original connect to the new server.  I verified DNS and host file.  

If the original exchange host 123together, ran a script of some sort to embed the settings for that email address, where would it be saved?  Where can I look for any saved information for this email address on the computer?

Thanks in advance.
0
Comment
Question by:7LayerLogic
  • 2
4 Comments
 
LVL 17

Expert Comment

by:Kent Dyer
ID: 38748563
Outlook/Exchange stores settings in -
HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles

And you should be able to edit this in the respective use's Control Panel/Mail settings

Have a look at a how-to I authored..
http://www.kixtart.org/forums/ubbthreads.php?ubb=showflat&Number=81910#Post81910

HTH,

Kent
0
 

Accepted Solution

by:
7LayerLogic earned 0 total points
ID: 38748573
Thanks for the reply, I figured it out a slightly easier way...there was a config file c:\autodiscover.xml that was hijacking the autodiscover process.  Once name changed on file, all works as it should.

The registry key is: HKCU\Software\Microsoft\Office\14.0\Outlook\Autodiscover\"Domain Name" - this will let you know where the XML is located.  I simply changed the name and when it couldn't find the file, it connected flawlessly.  I kept it in case we needed to retrieve any other messages left or that come in as the DNS transitions.
0
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38748624
Is there some entry in the HOST file ?
Any issue accessing OWA ?
What if i disable Autodiscover and configure manually ?

- Rancy
0
 

Author Closing Comment

by:7LayerLogic
ID: 38766396
As I waited for response I continued to troubleshoot and identified this as the exact solution.
0

Featured Post

VMware Disaster Recovery and Data Protection

In this expert guide, you’ll learn about the components of a Modern Data Center. You will use cases for the value-added capabilities of Veeam®, including combining backup and replication for VMware disaster recovery and using replication for data center migration.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Sometimes Outlook might have problems sending a message. There may be various causes- corrupted PST, AV scanner etc. The message, instead of going to the Sent Items folder, sits in the Outbox indefinitely. To remove it you can use a free tool cal…
Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question