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Outlook 2010 continues autopopulating with wrong information

Posted on 2013-01-06
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Last Modified: 2013-01-11
I recently switched a client from a hosted exchange provider to another.  In the process I enabled autodiscover.  Any computer that was previously connected to the original host is not able to connect with the new host via autodiscover.  Apparently outlook is saving the configuration.  All of the new computers that have never connected with the original connect to the new server.  I verified DNS and host file.  

If the original exchange host 123together, ran a script of some sort to embed the settings for that email address, where would it be saved?  Where can I look for any saved information for this email address on the computer?

Thanks in advance.
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Question by:7LayerLogic
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Expert Comment

by:Kent Dyer
ID: 38748563
Outlook/Exchange stores settings in -
HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles

And you should be able to edit this in the respective use's Control Panel/Mail settings

Have a look at a how-to I authored..
http://www.kixtart.org/forums/ubbthreads.php?ubb=showflat&Number=81910#Post81910

HTH,

Kent
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7LayerLogic earned 0 total points
ID: 38748573
Thanks for the reply, I figured it out a slightly easier way...there was a config file c:\autodiscover.xml that was hijacking the autodiscover process.  Once name changed on file, all works as it should.

The registry key is: HKCU\Software\Microsoft\Office\14.0\Outlook\Autodiscover\"Domain Name" - this will let you know where the XML is located.  I simply changed the name and when it couldn't find the file, it connected flawlessly.  I kept it in case we needed to retrieve any other messages left or that come in as the DNS transitions.
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Expert Comment

by:Manpreet SIngh Khatra
ID: 38748624
Is there some entry in the HOST file ?
Any issue accessing OWA ?
What if i disable Autodiscover and configure manually ?

- Rancy
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Author Closing Comment

by:7LayerLogic
ID: 38766396
As I waited for response I continued to troubleshoot and identified this as the exact solution.
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