sambec22
asked on
Windows 7 32bit shared drives and file attachments in IE9 web mail will not attach
I have a Windows Pro 32bit PC that has multiple user ID's on it. I also have a shared folder on it and have mapped a drive to it. When I use IE9 to open web mail on AT&T site and try and attach a file from the mapped drive it states I don't have access rights to do this. If I use FireFox it works great.
The user is an Administrator and has full rights to this shared folder. I reset IE9 back to defaults and that did not help.
Can anyone tell me why IE9 will not work?
The user is an Administrator and has full rights to this shared folder. I reset IE9 back to defaults and that did not help.
Can anyone tell me why IE9 will not work?
Jeff Perkins
Have you tried IE9 in compatability mode?
Perhaps you're missing an update. This seems closely related:
http://support.microsoft.com/kb/2589171/en-us
http://support.microsoft.com/kb/2589171/en-us
ASKER
No none of this worked. IE9 states while attaching a file to web mail:
P:\ is not accessable
Network access denied
P:\ is not accessable
Network access denied
Ok if you have checked to make sure there are no security updates, then you will need to switch to compatability mode before you log into your att account. Do you know how to do this?
ASKER
If your talking about IE Compatability mode I tried this before I logged in to the AT&T account and it did not work.
Have you tried emailing att support to see if you could get any help from them?
I'm skeptical, but you never know when you might run into one of the few support people with the pride to do a good job.
Other than the security settings on your IE. You might try lowering the security, or setting it to default, or lowering it temporarily and test. You might also try turning off protected mode. Not sure if it's related, but worth testing to find out.
If none of that works, I'm going to suggest using a work around, either a different browser, which makes me think it's a security setting, or perhaps, just copy the attachment to local drive before attaching, then delete or copy back. Not sure how often you are doing this, so not sure how difficult it would be to use a work around.
I'm skeptical, but you never know when you might run into one of the few support people with the pride to do a good job.
Other than the security settings on your IE. You might try lowering the security, or setting it to default, or lowering it temporarily and test. You might also try turning off protected mode. Not sure if it's related, but worth testing to find out.
If none of that works, I'm going to suggest using a work around, either a different browser, which makes me think it's a security setting, or perhaps, just copy the attachment to local drive before attaching, then delete or copy back. Not sure how often you are doing this, so not sure how difficult it would be to use a work around.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
No one else came up with this.