MS FAX Service in SBS 2011 slow and not getting confirmation reports on failures consistently
Posted on 2013-01-06
Client is a law firm who sends out over 100 page faxes at a time.
Server is a new HP ML350 Server running SBS 2011 Premium.
there are 14 Workstations i3 processors, now running Windows 7 Pro (upgraded from home)
AntiVirus is MS essentials on workstations (Eset on Server).
Fax line - incoming faxes are fowarded to an electronic fax service.
Fax line is also used for DSL Internet.
Fax software set to email confirmations.
Fax software can send and receive (we tested this but only use it for outgoing).
They have some 10/100 switches and have a GB switch as well.
Setup Public folder for incoming faxes .
Setup popcollector to receives email@example.com to exchange.
External modem is USR 56K Serial Controller Fax Modem.
baud rate to 57600 on Com1 for better communication with the server and external modem
Windows Server has been fully patched - all updates.
We can send a small fax - up to 20 pages or so no problem.
Retries set to 10 if busy.
1) sending out the same 100 page fax to the same fax # takes 40% longer using MS fax vs. the conventional fax machine.
2) if 10 faxes are sent, 6 successfully and 4 have to be resent, their is no indication that the 4 did not go - no failed confirmation sheet. Outlook shows all the faxes have been sent there is no confirmation.
3) he does not like the confirmation format on the ones he does get. The recipient name and number is always same. He wants person's name and company to appear but does not want to enter the info in the fax database.
The fax was successfully sent to the following recipients: Recipient name Recipient number Transmission start Transmission end Retries
<2892985669> 2892985669 ?3:52:44 PM ?4:45:03 PM 0
I appreciate your help.