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"host sensor data is not updated"

Posted on 2013-01-06
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Last Modified: 2016-11-23
I am having this issue with my Vmware server. I can get hardware status when I log into the Vspear client to the VM Server itself, but when I log into the VMWare VCenter server and check hardware status I get this message

"No new host data available, data will be updated in 5 minutes."  When I hit update I get a little popup that says "Host sensor data is not updated. The Query Service is not available or was restarted, please retry"

I have tried this "kb.vmware.com/kb/2011871" and no luck as it describes a windows version of vcenter server.   I am using the Vcenter appliance as a VM on my server.
also this, kb.vmware.com/kb/2015838
.
I currently have a VMware server ESXi 5.0 r1 , with Vcenter Appliance Version: 5.0.0.6194 Build 920217

Both VM servers are Dell R510's
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Question by:TrowbridgeHouse
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13 Comments
 
LVL 123
ID: 38749288
Are you using the VMware version of ESXi available to download from the Dell Website, when you input your Tag Numbers for your servers?

The OEM Dell ESXi version contains the CIM providers, which comminicates with the sensors on the servers.

this URL Explains why to use the Dell OEM versions

Dell's Customization of VMware ESXi and Its Advantages
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Author Comment

by:TrowbridgeHouse
ID: 38749297
I am not 100% on that, when I open the vSpear client and connect to the local server (for example. 192.168.16.10 is one server) i can click on configuration -> Hardware Status, and it shows everything fine, including the rebuilding of the RAID drive that failed!.  but when I connect to the  vCenter server , the hardware status tab does not show.  is there a vCenter server appliance from Dell that is aviable?  I have not seen one.
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LVL 123
ID: 38749301
is there a vCenter server appliance from Dell that is aviable?  I have not seen one.

No, there is not.

But what version of ESXi did you use?
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Author Comment

by:TrowbridgeHouse
ID: 38749306
5.0.0 623860

attached is an image that clearly is aware that the server is a Dell
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Author Comment

by:TrowbridgeHouse
ID: 38749322
Other note, I checked the sites that you gave me, and did some searches, I found no real Dell OEM images.  for 5.0.0 and 5.1.x

edit: there are no Dell specific images, for version 4.1 all the way up to 5.1.x.  There are HP and many other brands, no Dell.
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LVL 123

Accepted Solution

by:
Andrew Hancock (VMware vExpert / EE MVE^2) earned 1500 total points
ID: 38749372
Well, I have to disagree, because we have them downloaded here, did you read the article above?

this is the url

http://en.community.dell.com/techcenter/b/techcenter/archive/2011/12/19/dell-s-customization-of-vmware-esxi-and-its-advantages.aspx

for all our Dell Servers, we have input the tag no for the server and downloaded the ISO from Dell, and installed on our servers.

when comparing these isos with downloads from VMware they are different.

2 sec google, Dell ESXi 5.0U1

http://www.dell.com/support/drivers/us/en/04/driverdetails?driverid=F40KH
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Author Comment

by:TrowbridgeHouse
ID: 38749392
I did check your sites, and there was no Dell images that came from that link

some images of the sites, i just cant find anything.  do you have a more exact link?

edit: these links are for recovery?  they mention only to be used on SD cards?  I do not run SD on this server.
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LVL 123
ID: 38749398
just posted the link, the url tells you how to get the links, input your tag no on the support site
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LVL 123
ID: 38749401
it does not matter, download and install, the installer will allow you to select where to install.

glad you have found that Dell do have customised OEM versions!
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LVL 123
ID: 38749404
you are looking at the VMware site, not Dell.
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LVL 123
ID: 38749406
register with Dell Support site, input tag number, and software will be listed for you to download, thats the versions we use for all client installs.

off to bed now, its late in the UK.
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Author Comment

by:TrowbridgeHouse
ID: 38749410
Thank you for the assistance, I will do a little more research with dell support just in case, now that I have something to go with and explain.
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Expert Comment

by:EYSFilm
ID: 39110060
'hanccocka' said it all.  The Dell customized ESXi installers are all stored on the Dell Support pages.  If you search for your specific server model you will be able to change the OS version to ESXi 5.x (or whatever).
ISO's are under the 'Enterprise Solutions' section.  [ie:  ESXi 5.0 Update 2 Recovery Image Build# 914586 (A00)]

†Shawn
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