We help IT Professionals succeed at work.

Lotus Notes Calendar

wzkqxf
wzkqxf asked
on
555 Views
Last Modified: 2013-12-18
Hi Experts,
I have a user who cannot see the Calendar in Lotus Notes 8.5.2FP4. He returned from vacation and turned on the machine; he can see email, can see the small monthly calendar box in the upper left of the screen but the main calendar will not display until he clicks the underlined "Today" link beneath the small monthly calendar.

Closing Notes and restarting returns the same problem. Once again clicking the"Today" link opens the calendar as normal.

Does anyone have a means to resolve this please?

cheers
Rob
Today.jpg
Comment
Watch Question

Sjef BosmanGroupware Consultant
CERTIFIED EXPERT

Commented:
I have some questions:
- how was the user used to open the calendar?
- what isn't displayed any more?
- what isn't functioning any more?
- where can I see that small monthly calendar?
- can he click Open, then Calendar?
- can you maybe show what's different, using a screen shot from your screen and one from his screen?
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION

Author

Commented:
Thanks all for your responses. Answers to your questions:
From sjef_bosman
I have some questions:
- how was the user used to open the calendar? - Click OPEN, then CALENDAR
- what isn't displayed any more? - The Calendar
- what isn't functioning any more? - The Calendar
- where can I see that small monthly calendar? - In the attachment to my original post
- can he click Open, then Calendar? - He does but the Calendar does not display
- can you maybe show what's different, using a screen shot from your screen and one from his screen?  - unable to do so for security reasons.

From Akhafaf:
Firstly, Did he has this problem before he goes for vacation ?? - No happended on his first day backSecondly, Did you try to maintain the database e.g. ( Fixup ,Updall and compact ) then refresh ,replace design ?? - Yes, this has not helped
Finally, Will you ask the user to access his email on another PC ? If the user doesnt have the same problem on another PC it means there is an issue with the Lotus notes client and  the easiest way is to uninstall it rename the Lotus notes folder in (C:)  /re-install it in a new path . - Looks like this is what we will do. On another PC he can see the calandar. I was hoping to avoid having to reinstall but seems I must.
Sjef BosmanGroupware Consultant
CERTIFIED EXPERT

Commented:
Very funny...

Ok, then I won't suggest he Click here for Home Page options, to return to first-time setup. Or use any of the other options there to restore order.

Author

Commented:
I didn't mean to be funny or obtuse.  Many of the functions in Notes have been made unavailable by the Administators in Detroit for security reasons as we are a defence company.
Even the seemingly innocuous archiving has been disabled. Sometimes here the simple is extremely difficult.
The options you mention are also disabled. I do appreciate your time making the suggestion and apologise if I have given any offence.
Sjef BosmanGroupware Consultant
CERTIFIED EXPERT

Commented:
No problem. How could I have known you were in such a "tight spot". So there is no way to use the Home Page options as I didn't describe? The action is at the top of the screen, just under the smarticons bar.

Author

Commented:
Hi Sjef,

Thanks for your response. No, there is no way to use those Home Page options. They are definately not there. I also checked with Detroit and their advice was "don't mess about - blow it away and reinstall". A little draconian but that's how it is here. I have now reinstalled LN and all is working fine. Again, thanks for your interest and support.

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.