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Symantec NBU Netbackup support VM VADP backup ?

I got conflicting information from my customer's IT as well as my
internal Product support people:

Customer's IT said they currently have NBU (which is their
existing master server running on Linux) able to perform VADP
backup of their existing VMs successfully.

My product people configured VADP but somehow it won't run (I'll
get the error he encountered later) & came back to me (I'm project
managing this) to say NBU on the media server (which we sell to
customer) as well as the customer's existing media server must
be updated to to be able to support VADP backup of VMs.

Anyone has Symantec/VMware KB or url that shows which version
 is supported?  My ESXi is Ver 5.0 Upd 1 Build 623860 .

I'll forward the error later my product person encountered later
1 Solution
BusbarSolutions ArchitectCommented:
NBU supports ESXi 5.0 with the release of, so they need to upgrade
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