Link to home
Start Free TrialLog in
Avatar of Michael Belletty
Michael Belletty

asked on

Outlook 2010 Intermittently goes into Offline Mode

I have a client who is running Outlook 2010 on her Windows 7 PC.
She finds that Outlook intermittentyly goes into Offline mode withough her doing anything.

She then has to click on Work Offline button to deactivate it so that she can send and receive email.

HYas anyone else come across such and issue where Outlook 2010 just goes into Offline mode?

There has also been a few occassions where she has not been able to turn the offline mode off, so she just leaves it till later and she is then able to do it.

She has Service Pack 1 installed.

The only thing I can try now is to uninstall Office 2010 and then reinstall it and see if that fixes anything.

Any other suggestions would be welcomed!
Avatar of Alexios Valonasis
Alexios Valonasis
Flag of Greece image

Does her laptop have Office Communicator installed?
Avatar of Michael Belletty
Michael Belletty


Not sure about that.  I dont think it does.

Why do you ask?
Because Office Communicator has some bugs in cooperation with Outlook and one of the symptoms is as you described it

So, try to create a new Outlook profile as the existing profile has somehow become corrupted

No need to re-install Office or even Outlook
1.On the Tools menu, click E-mail Accounts, click View or change existing e-mail accounts, and then click Next.

 2.In the Outlook processes e-mail for these accounts in the following order list, click Microsoft Exchange Server, and then click Change.

 3.Click More Settings.  click Manually control connection state, and then click Connect with the network.
To create a new Outlook profile go to Mail (32 bit) in the Control Panel (Windows 7).

    Click on the Show Profiles button under Profiles.
    Click on the Add button.
    Give the new profile a different name from your existing profile.
    Follow the instructions and Outlook will connect to the Exchange server and automatically create a new profile.
    With a new profile, you can now have Outlook prompt you regarding which profile you want to use when Outlook starts.  You can also specify one of the profiles for Outlook to use automatically.
    If you specify a profile, be sure you specify the new one you just created.  This will ensure Outlook will start up and look for a connection to the Exchange server rather than ignore the Exchange server and Work Offline.
SvenIA you lost me at step 1.  Where is the Tools Menu in Outlook 2010???

Kostasp I have previously created a new profile and the same issue arises.

The client is setup on a POP email setup
Sorry about that.....

File > Info > Account Settings > change

Then click more settings. On the general tab you can see the settings i mentioned.
SvenIA I am presuming this is for Exchange Email Setups only.  

I am referring to a POP setup
Ok sorry, i presumed you had an Exchange environment.
I suppose that you have already done these steps

    Open Microsoft Outlook.
    Click on the Send/Receive tab located at the top left of the Outlook screen.
    In the Preferences section of the Send/Receive toolbar, click on the Work Offline button.

But note that
A user should only click the Work Offline button in order to turn it off. The user should not click this button if it does not already appear to be activated.
Yes already done that.
It goes online most of the time that way, but sometimes stays offline
Avatar of Alexios Valonasis
Alexios Valonasis
Flag of Greece image

Link to home
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial