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Outlook frequent disconnected

Posted on 2013-01-07
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Last Modified: 2013-01-16
Hi ,

We are using Exchange 2003 in our environment & couple of users ( 5-6) disconnected outlook frequently. when I checked other system it is working fine, is this probelm with outlook ost file for someting we need to do from outllok.

Please suggset.

Note: It seems there is no issue with user profile at Server level.
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Question by:padas6
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Expert Comment

by:jerseysam
Comment Utility
Remove mail profile from PC.

Re-set up mail profile and use cached exchange mode so a new OST is created.

Disable and old add-ons etc
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Manpreet SIngh Khatra earned 250 total points
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If you think its OST simply change the Outlook to Online mode and check if still the issue happens

Also ensure during the moment of the issue if users able to access File shares and Printers ... share on Exchange

- Rancy
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Expert Comment

by:hecgomrec
Comment Utility
This issue could be related to communications problems.

If the rest of the users remain always connected to the server then there is nothing wrong on your server.

Check if this users are all in the same switch or router and see if there is any problem with the device, if they are just getting disconnected it could be the OS turning off the card to save power, look on the card drivers to see if this is the issue.

Another thing that might be going on could be only in the case you are running out of CALs on your server and the server will kill a session to give access to another user;  You will be able to disregard this if you are not getting any message on you server about licenses.  if not you need to get more CALs if your server is not a SBS you should not have a limit otherwise check your current CALs and your limit against your users and act accordingly by getting new CALs to fit your needs, if you are up to the limit you will need to do an upgrade of your current solution.

Hopefully is just NIC related :)

Good Luck
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Author Closing Comment

by:padas6
Comment Utility
This was outlook cache issue.
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