Use Exchange 2010 to text my customers when there appointments are coming up
Posted on 2013-01-07
Hopefully someone can help me with something. I have a client who has SBS 2011 and they would like to use the functionality of Exchange 2010 to send a text to their clients to remind them about appointments they have.
Eg: My client books an appointment with J Bloggs for 1st Feb 2013 - they would like to be able to enter the detail into a shared calendar (internal business only) that Exchange (or an add on) looks at then uses certain criteria to text the client 1 week, 3 days and 1 day before the appointment.
My client is finding lots of people "forget" that have appointments and is wasting a lot of time going onsite to find their client is not there.
Anyone have any ideas how we can do this? We would like to use technology already in place where possible but do know that we may have to purchase addons.