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Use Exchange 2010 to text my customers when there appointments are coming up
Hopefully someone can help me with something. I have a client who has SBS 2011 and they would like to use the functionality of Exchange 2010 to send a text to their clients to remind them about appointments they have.
Eg: My client books an appointment with J Bloggs for 1st Feb 2013 - they would like to be able to enter the detail into a shared calendar (internal business only) that Exchange (or an add on) looks at then uses certain criteria to text the client 1 week, 3 days and 1 day before the appointment.
My client is finding lots of people "forget" that have appointments and is wasting a lot of time going onsite to find their client is not there.
Anyone have any ideas how we can do this? We would like to use technology already in place where possible but do know that we may have to purchase addons.
Thanks
Eg: My client books an appointment with J Bloggs for 1st Feb 2013 - they would like to be able to enter the detail into a shared calendar (internal business only) that Exchange (or an add on) looks at then uses certain criteria to text the client 1 week, 3 days and 1 day before the appointment.
My client is finding lots of people "forget" that have appointments and is wasting a lot of time going onsite to find their client is not there.
Anyone have any ideas how we can do this? We would like to use technology already in place where possible but do know that we may have to purchase addons.
Thanks
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ASKER
Rancy,
Using said feature would require Outlook to be open is that correct? Can we set this up for Exchange to automatically email?
Thanks
Using said feature would require Outlook to be open is that correct? Can we set this up for Exchange to automatically email?
Thanks
I haven't used any software or service to make a recommendation.
Simon.
Simon.
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ASKER
Thanks for this, I will look into it.
Exchange
Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.
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