Backup and recover physical and cloud-based servers and workstations, as well as endpoint devices that belong to remote users. Avoid downtime and data loss quickly and easily for Windows-based physical or public cloud-based workloads!
Solved
The address list cannot be displayed
Posted on 2013-01-07
I am in the process of transitioning from Exchange 2003 SP2 (Ex2k3) to Exchange 2010 SP1 (Ex2k10) and have so far achieved the following:-
(1) Ex2k10 is installed & opertaional (normal)
(2) Majority of the mailboxes are still on Ex2k3 server, few mailboxes are on Ex2k10
(3) DNS server has following entries:-
- autodiscover.mycomp.com 192.168.1.11
- legacy.mycomp.com 192.168.1.10
(4) Clients are a mix of Outlook 2003 & Outlook 2010
Ex2k3 server, IP: 192.168.1.10, FQDN: mail.mycomp.com
Ex2k10 server, IP: 192.168.1.11, FQDN: exch.mycomp.com
If i try to configure a new profile (even for a user residing on Ex23k server) i get below error message:-
"The address list cannot be displayed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action."
This happens when i try to open the GAL, this user can still send/receive emails.
Please advise.
Regards,
Pete
(1) Ex2k10 is installed & opertaional (normal)
(2) Majority of the mailboxes are still on Ex2k3 server, few mailboxes are on Ex2k10
(3) DNS server has following entries:-
- autodiscover.mycomp.com 192.168.1.11
- legacy.mycomp.com 192.168.1.10
(4) Clients are a mix of Outlook 2003 & Outlook 2010
Ex2k3 server, IP: 192.168.1.10, FQDN: mail.mycomp.com
Ex2k10 server, IP: 192.168.1.11, FQDN: exch.mycomp.com
If i try to configure a new profile (even for a user residing on Ex23k server) i get below error message:-
"The address list cannot be displayed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action."
This happens when i try to open the GAL, this user can still send/receive emails.
Please advise.
Regards,
Pete
[X]
Welcome to Experts Exchange
Add your voice to the tech community where 5M+ people just like you are talking about what matters.
- Help others & share knowledge
- Earn cash & points
- Learn & ask questions
-
2
3 Comments
Have you changed the OAB generation server yet? If so have you checked the 'encrypt data between Microsoft Outlook and Microsoft Exchange' checkbox in Outlook? It is located in more settings/security tab.
Yes the OAB generation server is Ex2k10, all Outlook 2003 clients mailboxes are still located on Ex23k so i dont use the encyption setting for these clients (dont need to).
I know the problem but i guess there is no way around it, it is basically a DNS issue which needs an A record on my DNS server pointing to Ex2k10 server (192.168.1.11 mail.mycomp.com) but my existing Ex23k server's FQDN is mail.mycomp.com (192.168.1.10) so i cant put that A record on my DNS server.
What im doing now is creating a hosts file entry on local machine (192.168.1.11 mail.mycomp.com) and it works as a workaround.
I know the problem but i guess there is no way around it, it is basically a DNS issue which needs an A record on my DNS server pointing to Ex2k10 server (192.168.1.11 mail.mycomp.com) but my existing Ex23k server's FQDN is mail.mycomp.com (192.168.1.10) so i cant put that A record on my DNS server.
What im doing now is creating a hosts file entry on local machine (192.168.1.11 mail.mycomp.com) and it works as a workaround.
Featured Post
Question has a verified solution.
If you are experiencing a similar issue, please ask a related question
I don't pretend to be an expert at this, but I have found a few things that are useful. I hope that sharing them here will help others, so they will not have to face some rather hard choices. Since I felt this to be a topic of enough importance and…
On September 18, Experts Exchange launched the first installment of the Help Bell, a new feature for Premium Members, Team Accounts, and Qualified Experts. The Help Bell will serve as an additional tool to help teams increase question visibility.
In this video we show how to create a Shared Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center.
Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center.
Navigate to the Recipients >> Sha…
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center.
Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center.
Navigate to the Organization >> Ad…
Suggested Courses
Course of the Month5 days, 9 hours left to enroll
664 members asked questions and received personalized solutions in the past 7 days.
Join the community of 500,000 technology professionals and ask your questions.