Solved

The address list cannot be displayed

Posted on 2013-01-07
3
2,654 Views
Last Modified: 2013-02-18
I am in the process of transitioning from Exchange 2003 SP2 (Ex2k3) to Exchange 2010 SP1 (Ex2k10) and have so far achieved the following:-

(1) Ex2k10 is installed & opertaional (normal)
(2) Majority of the mailboxes are still on Ex2k3 server, few mailboxes are on Ex2k10
(3) DNS server has following entries:-
      - autodiscover.mycomp.com      192.168.1.11      
      - legacy.mycomp.com            192.168.1.10
(4) Clients are a mix of Outlook 2003 & Outlook 2010

Ex2k3 server, IP: 192.168.1.10, FQDN: mail.mycomp.com
Ex2k10 server, IP: 192.168.1.11, FQDN: exch.mycomp.com

If i try to configure a new profile (even for a user residing on Ex23k server) i get below error message:-

"The address list cannot be displayed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action."

This happens when i try to open the GAL, this user can still send/receive emails.

Please advise.


Regards,
Pete
0
Comment
Question by:Fadal
  • 2
3 Comments
 
LVL 1

Expert Comment

by:Dant7
ID: 38750947
Have you changed the OAB generation server yet? If so have you checked the 'encrypt data between Microsoft Outlook and Microsoft Exchange' checkbox in Outlook? It is located in more settings/security tab.
0
 

Accepted Solution

by:
Fadal earned 0 total points
ID: 38754181
Yes the OAB generation server is Ex2k10, all Outlook 2003 clients mailboxes are still located on Ex23k so i dont use the encyption setting for these clients (dont need to).

I know the problem but i guess there is no way around it, it is basically a DNS issue which needs an A record on my DNS server pointing to Ex2k10 server (192.168.1.11 mail.mycomp.com) but my existing Ex23k server's FQDN is mail.mycomp.com (192.168.1.10) so i cant put that A record on my DNS server.

What im doing now is creating a hosts file entry on local machine (192.168.1.11 mail.mycomp.com) and it works as a workaround.
0
 

Author Closing Comment

by:Fadal
ID: 38901077
This is a workaround but not a solution
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
In this video we show how to create a Distribution Group in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >>…
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…

813 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now