Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

The address list cannot be displayed

Posted on 2013-01-07
3
Medium Priority
?
3,360 Views
Last Modified: 2013-02-18
I am in the process of transitioning from Exchange 2003 SP2 (Ex2k3) to Exchange 2010 SP1 (Ex2k10) and have so far achieved the following:-

(1) Ex2k10 is installed & opertaional (normal)
(2) Majority of the mailboxes are still on Ex2k3 server, few mailboxes are on Ex2k10
(3) DNS server has following entries:-
      - autodiscover.mycomp.com      192.168.1.11      
      - legacy.mycomp.com            192.168.1.10
(4) Clients are a mix of Outlook 2003 & Outlook 2010

Ex2k3 server, IP: 192.168.1.10, FQDN: mail.mycomp.com
Ex2k10 server, IP: 192.168.1.11, FQDN: exch.mycomp.com

If i try to configure a new profile (even for a user residing on Ex23k server) i get below error message:-

"The address list cannot be displayed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action."

This happens when i try to open the GAL, this user can still send/receive emails.

Please advise.


Regards,
Pete
0
Comment
Question by:Fadal
  • 2
3 Comments
 
LVL 1

Expert Comment

by:Dant7
ID: 38750947
Have you changed the OAB generation server yet? If so have you checked the 'encrypt data between Microsoft Outlook and Microsoft Exchange' checkbox in Outlook? It is located in more settings/security tab.
0
 

Accepted Solution

by:
Fadal earned 0 total points
ID: 38754181
Yes the OAB generation server is Ex2k10, all Outlook 2003 clients mailboxes are still located on Ex23k so i dont use the encyption setting for these clients (dont need to).

I know the problem but i guess there is no way around it, it is basically a DNS issue which needs an A record on my DNS server pointing to Ex2k10 server (192.168.1.11 mail.mycomp.com) but my existing Ex23k server's FQDN is mail.mycomp.com (192.168.1.10) so i cant put that A record on my DNS server.

What im doing now is creating a hosts file entry on local machine (192.168.1.11 mail.mycomp.com) and it works as a workaround.
0
 

Author Closing Comment

by:Fadal
ID: 38901077
This is a workaround but not a solution
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you have come across a situation where you need to find some EDB mailbox recovery techniques, then here you will find the same. In this article, we will take you through three techniques using which you will be able to perform EDB recovery. You …
Upgrading from older Exchange server to the latest Exchange server can be tiresome, error-prone and risky, without being a seasoned exchange server administrators. It can become even problematic if you're an organization that runs on tight timeline…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
Whether it be Exchange Server Crash Issues, Dirty Shutdown Errors or Failed to mount error, Stellar Phoenix Mailbox Exchange Recovery has always got your back. With the help of its easy to understand user interface and 3 simple steps recovery proced…
Suggested Courses

575 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question