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'The connection to Exchange is unavailable, Outlook must be online and connecvted to complete this action'

Posted on 2013-01-07
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Last Modified: 2013-01-12
After a new user has been created with a new mail address/account, we log them onto thier machine, we have a mix of Windows XP & Windows 7, we then open Outlook, select the user and server, after doing so we then get the following message 'The connection to Exchange is unavailable, Outlook must be online and connecvted to complete this action'
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Question by:Mooney23
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LVL 10

Expert Comment

by:ajwuk
ID: 38751212
Can you ping the Exchange server by its fully qualified domain name?
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LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38751336
Few things

1. Is the user applied with Email Address
2. Firstly can he access OWA
3. Is the Outlook issue reproducible to another machine
4. Can you try to create a Outlook profile with GC Name or IP Address

- Rancy
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Accepted Solution

by:
Mooney23 earned 0 total points
ID: 38751419
HI

Thanks for the replies, it appears to be something so obvious that I did not check, for some reason the 'System Attendant' service had stopped and was diabled, the reason for this can only be related to 'Exclaimer' I upgraded the version of 'Auto Responder & Disclaimer' last week, thanks Again
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LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38751474
So i guess you can resolve this post and thanks

- Rancy
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Author Closing Comment

by:Mooney23
ID: 38769781
After checking the Excgange server, I notice the attendant service was in a stopped state.so started and this worked
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