Solved

video hang on 3rd monitor with SSD drive

Posted on 2013-01-07
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Last Modified: 2013-01-13
I have 4 new Acer vx4618G desktops, these are core i5 processors, 4GB RAM, windows 7, dual video support on board.  i have installed OCX vertex III 120GB SSD drives in all in place of the standard drives, and have added a HP USB NL571AA video adapter for a 3rd monitor.  these are all using the factory preloaded image.  

issue- the computer and all 3 displays work great, power on to login screen is less than 7 seconds.  however, if i open an IE window (IE8) on the HP usb monitor the page stays white and never opens, if i right-click the screen the menu will pop up and the page will populate, but the menu never goes away.  if i drag IE to another screeen it works fine.  if i drag it between the usb screen and another screen the usb screen stays white while the other side populates..  resource monitor shows no spikes or high memory, processor, or disk usage.  all other programs function as normal.

what i have done- these are all freshly imaged,  i have removed every single program except for windows itself and the necessary drivers.  i have used 3 different drivers and all have the same issue.  i have reimaged using both the 32 bit and 64 bit versions of windows.  I have 11 of these adapters, it is not related to the adapter itself.  I have multiple older core2's running 3 monitors with no issues at all.

what i discovered - if i put the standard hard drive back in with the exact same image IE works perfectly on all 3 screens.  TRIM support is enabled, AHCI is enabled on all active channels in the bios.  BIOS is completely up to date.  With the standard drives the boot time is 5x's longer than the ssd and the computer functions slower all the way around, but it does work.

I have come to the conclusion that there is something going on with windows 7 and the SSD, just not sure what.  this issue is affecting multiple machines.  i will try an EDGE Boost Pro SSD as well.  Any other suggestions?
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Question by:GreshAssoc
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8 Comments
 
LVL 2

Author Comment

by:GreshAssoc
ID: 38752080
This issue occurs on the edge boost pro 120GB drive as well.
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LVL 70

Expert Comment

by:Merete
ID: 38753716
Just wondering why you have>> IE window (IE8)
must be associated with>>HP USB NL571AA video adapter for a 3rd monitor.
Windows may not know how to extend desktop to this USB as well with the other two monitors running off the video card?
If you were to add a matrox tripplehead2go with three monitors then all three run off the same video card.
If this 3rd monitor has a different video display size than the others DVI?
Using this USB adapter as an example note the Product Features
Works with widescreen and standard LCD Monitors up to 30 inches, or maximum 2048 x 1152 pixel resolution or 1080p <<< is this different from teh other two?
How big is the PSU?
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Author Comment

by:GreshAssoc
ID: 38754971
It's not that ie8 has to be associated with the usb monitor, it just happens to be the issue.  two users brought this to my attention and i verified that i could create the issue on the other two as well.  hd15 connections across the board.  display resolution of 1024x768 on all three.  can duplicate the issue in the monitors native res of 1280x1024 as well - all three are standard 17" square lcd's. have also tried bumping the computers video memory settings up to 1024mb as well.  powers supply is 200 watts.  i will plug up a 400w to see if it makes a difference.  though i would think a ssd drive would require less power than a 7200rpm std drive.  what's throwing me here is it works fine with the 7200rpm drive, just not either of the ssd's.
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LVL 17

Expert Comment

by:Gerald Connolly
ID: 38755035
Is there a missing usb/video driver on the SSD config?
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Author Comment

by:GreshAssoc
ID: 38755046
I'm ghosting one drive to the next on each  current test..

issue remains with 400w psu
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LVL 2

Author Comment

by:GreshAssoc
ID: 38755144
Think i have figured it out.  Issue disappeared when i rolled it back to IE8.  The computer was originally running IE9 RTM, even after the windows updates.  mine (which is 5 years old and works perfectly with 3) is running ie9.0.10
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Accepted Solution

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GreshAssoc earned 0 total points
ID: 38756308
Issue came back again, but i figured out it was something that i was causing...  In an effort to keep all the computers around here consistent i set all of them to the windows classic theme- this was the problem!  changing it to any of the Aero themes corrected the issue with Ie9.  

Difference between SSD and 7200rpm drive is the SSD's already had the classic theme set.  7200 was a factory image running the aero, as i ghosted the factory image over to the ssd i did all of the common setup items such as domain, remove bs programs, change themes, etc.
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Author Closing Comment

by:GreshAssoc
ID: 38771614
determined issue on my own
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