A new client of mine runs their email through a fairly standard POP3/IMAP mailbox provider which is tied in to a CRM system which I believe keeps a copy of incoming and outgoing emails sent to logged clients. Both the email and the CRM are provider by provider 1. The domain however I believe is provider by provider 2.
My client has an issue with email setup on their Blackberry and has asked me to step in.
All the computers in the company are using Outlook and connect to emails using IMAP and everything is fine. Employees using Android smartphones have no problem setting up IMAP access to emails as the phone gives them the option to specify IMAP or POP3. However, when you try and set up the email account on a Blackberry my client enters email address, and password, then all the appropriate incoming and outgoing server details and at no point does it ask whether you want IMAP or POP3 and just sets up the account as POP3 which is no good to my client as he needs any sent emails to appear on his work laptop as well.
Apparently they have already been on to provider1 (the email and crm provider) and they say it's not a problem with them and it has to be a problem with provider2 (domain provider), and of course Provider2 says it's nothing to do with them and it's down to Provider1.
Now I'm an Exchange man and was wondering if there is some sort of autodiscover type system at play somewhere which is messing things up, or is it just that the average Blackberry doesn't even support IMAP connections at all and we're chasing our tails. I can report that the other 2 people in the company who have Blackberries have the same issue.
Any thoughts on this gratefully received as I'm going to have to be the piggy in the middle now.