Solved

Blackberry not activating on BES

Posted on 2013-01-07
4
456 Views
Last Modified: 2013-01-12
Our company is going through an email transition (company was sold and we are moving to the new company's email/BES).  I've gone through the process of adding devices to the new BES (wiping the device, adding them to the BES, going through enterprise activation).  I've done this on at least five different devices (including my own) and have had no problems.  There is one device linked to one user that just will not activate.  It gets stuck on "Contacting server".  I've contacted Blackberry on this and they suggested wiping the device to factory defaults.  I did that and still the same result.  So I switched devices (called VZW, switched devices).  Still nothing.  SO I thought I'd try it on the old BES (the one that is eventually being decommissioned).  Didn't go through, BUT I saw it get caught by the spam filter.  So I asked that someone check the spam filter (I don't have access to it).  I was told it was not there.  Thinking it was maybe the user account, I added a test account to the BES and tried to activate it on the device.  Still nothing.  I know the device works because it will attempt to activate on another BES, and while I'm told there's nothing in the spam filter, it worked with no problems for every other user who switched BESes.  Suggestions?
0
Comment
Question by:Winstink
  • 2
4 Comments
 
LVL 15

Assisted Solution

by:jerseysam
jerseysam earned 100 total points
ID: 38751550
I would wipe the device.

I would then remove the user from BES.

Then add the user again and set a new activation password on the BES. Make sure you type it twice for validation (I have made that mistake). resend service book etc.
0
 
LVL 11

Assisted Solution

by:sysreq2000
sysreq2000 earned 100 total points
ID: 38751737
Do you have physical access to the BES server? If so try connecting the device to the server via USB and set it up that way. I've had a similar problem to what you're having a couple of times and connecting the device by USB has always worked. Once it's activated by cable I never had any problems with the device working normally.

Sorry it's been too long so I don't remeber precisely the steps, but once you connect the device go into BES local ports tab and the device should show there. Then you provision device I believe and it should work.
0
 
LVL 2

Accepted Solution

by:
Winstink earned 0 total points
ID: 38751950
I ended up attaching it to another PC, and configuring the desktop manager software, and it acticated that way.
0
 
LVL 2

Author Closing Comment

by:Winstink
ID: 38769722
I didn't have physical access to the BES (it's virtual) but I did connect it to another machine, and before wiping it I was able to activate it via the desktop manager.
0

Featured Post

Free Tool: Postgres Monitoring System

A PHP and Perl based system to collect and display usage statistics from PostgreSQL databases.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

This is a basic guide on setting up email accounts on BlackBerry mobile devices using the BlackBerry Internet Service (BIS). If you just want access to your email with the option to send email using this same account then this guide should be helpfu…
I've already touched on keyboard shortcuts that can be used in a BlackBerry to make navigation much more easy but there are also another set of commands which are hidden for different reasons. Standard users won't need these unless under exceptional…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question