Solved

Exchange 2007 - OWA

Posted on 2013-01-07
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Last Modified: 2013-01-08
Good morning all.

I've recently been put in charge of Exchage 2007, inheriting anothers environment, and am having an issue with OWA that I can't seem to track or isolate.

When an attempt is made to access OWA internally or externally, the IIS7 screen appears. I've restarted the web site without it making a difference. I have found the following errors in event viewer indicating a problem but it's unclear to me. I'm also uncertain where else to look for problem identification.

Warning - event id 5026 - MS Exchange Transport
Warning - event id 9871 - MSExchangeIS Mailbox Store
Error - event id 1020 - MSExchange Store Driver

I'm also finding some VSS and SCHANNEL errors and question the possible relation with Exchange.

What where should I be looking for and where should I be looking ? Will the Exchange Management tools offer some help? I am new to Exchange 2007 and am a little lost.
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Question by:Eddie_1
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19 Comments
 
LVL 17

Expert Comment

by:James H
ID: 38751546
If there is no redirection, then you need to type the server address with the OWA address:

http://servername/owa

Try this first to confirm OWA is available and then we can work on setting up redirection.
0
 
LVL 16

Expert Comment

by:Bruno PACI
ID: 38751560
Hi,

When you say "IIS7 Screen" I presume you talk about the sort of default web page that is configured by default on the root site in IIS !?

In that case, can you confirm that your OWA URL finished with "/owa" !??

By default, the OWA URL is https://yourserver.yourdomain.com/owa !
If you forgot the "/owa" suffix then you reach the root web page, not the OWA page.


Have a good day.
0
 
LVL 43

Expert Comment

by:Amit
ID: 38751574
What is the FQDN used for accessing OWA. You can use ExRCA tool to test the OWA.
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Author Comment

by:Eddie_1
ID: 38751600
Hi Spartan.

Unfortunately, that doesn't want to work. The OWA address is owari.companydomain.com. So, I reied https://servername/owari.companydomain.com
0
 
LVL 43

Expert Comment

by:Amit
ID: 38751617
0
 
LVL 9

Expert Comment

by:David Carr
ID: 38751639
OWA relies on the URL being configured correctly on the Client Access Server and the IIS service being bound to the correct certificate with the same name/URL.
0
 

Author Comment

by:Eddie_1
ID: 38751645
Cool tool !  It tested successfully.
0
 
LVL 43

Expert Comment

by:Amit
ID: 38751655
can you run ipconfig /flushdns in one the machine and try again.
0
 

Author Comment

by:Eddie_1
ID: 38751684
Tried from a client computer (Windows 7) and no change.
0
 
LVL 43

Accepted Solution

by:
Amit earned 500 total points
ID: 38751700
0
 

Author Comment

by:Eddie_1
ID: 38751723
So, owa is named as "Default Web Site" in IIS&. Is it as simple as renaming that to anything?
0
 
LVL 43

Expert Comment

by:Amit
ID: 38751731
Check the URL in CAS OWA URL Setting. No need to change anything in IIS for now.
0
 

Author Comment

by:Eddie_1
ID: 38751777
I'm not finding Server Config -> CAS -> Owa (Default Web Site)   Outlook anywhere is visible in the right action pane.
0
 

Author Comment

by:Eddie_1
ID: 38751786
Nver mind. Just found it and am feeling like an idiot. I wasn't using the complete url.
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Author Comment

by:Eddie_1
ID: 38751794
I think this is a clear display of a learning curve. I'll follow-up with a couple of internal folks to make certain they're using the right and complete url.
0
 
LVL 43

Expert Comment

by:Amit
ID: 38751795
Change it and reset the IIS and test again.
0
 

Author Comment

by:Eddie_1
ID: 38751808
Change the url and restart IIS for owa?
0
 

Author Comment

by:Eddie_1
ID: 38751813
I did resulting in file or directory not found.
0
 

Author Comment

by:Eddie_1
ID: 38752265
Were you expecting different results when changing the url? Also, are there better log files to review when working to isolate and diagnose an Exchange prblem? Thanks for your help.
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