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User device wont connect to Exchange 2010

I have one user that is using A Droid device who is not able to connect to Exchange active sync to get emails on his phone.   I think this issue may be with his account.  I have several other users connected via they IPhone  and Droid and they work fine.  I am using a Droid as well and I CAN get emails.    I have tried configuring his account on my Droid phone and I get the error.  unable to connect
I have using Exchange 2010 SP2.  his phone started this after I migrated from Exchange 2007. I have checked his account is associated with the Mobile device policy.  what could I be missing??
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Alan Hardisty
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that did it.  It was permissions Thanks.
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ASKER

good post