I currently have Websense WebSecurity deployed in my environment, and I'm several versions behind, currently on Websense Manager 7.1.
Frequently, we'll have issues with bandwidth being chewed up, or suspicions about inappropriate usage of our bandwidth, but are unable to obtain useful information from reports. Our largest bandwidth hogs will frequently be reporting as visiting https IP ranges, and we really have no idea what these are, or what's coming across the wire. Sometimes, we'll be able to run a WHOIS and get something like Limelight, but that still doesn't really tell me what's happening. More frequently, you'll be unable to determine the destination, what kind of traffic is coming across, or anything else that would give you political reason to investigate the user more thoroughly, or get their manager to actually back you.
So, how can I actually find useful data? How can I generate a report that allows me to have any kind of real visibility into where the user is going, or what kind of traffic they're using?
Attached is a screenshot to show the typical return I get on investigative reports.
If it has any relevance, the Websense server sits on a 2008 server (R1) VM, on an ESX host. The initial config took multiple days back when Websense was still willing to assist with deployment. I'm understaffed, and the upgrade project appears sufficiently complex enough to be very intimidating.