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RPC over HTTP drops when user is set to be prompted for password change

Posted on 2013-01-07
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Last Modified: 2013-04-01
Hello Experts,

I have the following problem for SOME users using Outlook 2007 or 2010 which uses RPC over HTTP.
Also.... using Exchange 2003 fully updated with 2003 domain.

Our domain policy is to prompt users to change password 14 days before password expires (standard). Within these14 days ONLY the users using RPC over HTTP will log into Outlook successfully but then drop after a few minutes.
The work around solution is to reset the password for the user. They are then perfectly fine until 14 days before the password expires again, then the same problem.

I am assuming there is a logical explanation for this and anyone with a clear cut answer (if possible) would be a super hero.


Thank you.
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Question by:it_laborie
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Expert Comment

by:apache09
ID: 38752034
"SOME users using Outlook 2007 or 2010 which uses RPC over HTTP"

Can you check that these specific users have the latest Service Space for Office 2007 (SP3) and Office 2010 (SP1) installed

There were some known issue in these with authentication using RPC over HTTP
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Author Comment

by:it_laborie
ID: 38752075
I will have a look. Sometimes I look over the simple answers.

I will let you know.
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Author Comment

by:it_laborie
ID: 38754324
Some of the users are fully updated and it is still having the problems.
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Accepted Solution

by:
it_laborie earned 0 total points
ID: 39027275
Found a workaround. I have to force users to change their password about 2 weeks to a month before it expires or they will have issues.
Upgrading the network soon, hopefully this goes away with it.
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Author Closing Comment

by:it_laborie
ID: 39036805
My own solution / workaround
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