Avatar of Goraps
Flag for Canada asked on

ShoreTel vs Lync

ShoreTel vs Lync as a phone system to replace a Nortel BCM 400.. Thoughts?  Info? hands-on experience
Voice Over IPIP TelephonyTelecommunications

Avatar of undefined
Last Comment

8/22/2022 - Mon

Its really hard to say because I have used both of them and liked them both alot, shoretel is probably more affordable but the licensing was a bit of a headache for me when it comes to purchasing manager licenses/professional licenses etc.  Equipment was cheap in price but the licensing is always where the money is.  Other than that once it was all figured out everything worked very well.  Lync also worked very-well and I found it very easy to integrate into the environment.

Lync was probably the better option for me with all of it integration and features where with shoretel it has the features but you have to purchase licenses for it.  Shoretel is a nice software even for smaller businesses, I am not 100% sure they are quite yet ready for the big business environment.

Then again this is just a personal opinion and this is only my take on it.

Here's a few good reads.




My opinion, if you got an EA with Microsoft that covers Lync, then why pay another vendor. Sure Lync is still working it's way, but that's what the EA is for too. New features made available and you got them. I also like how Lync can now integrate with Polycom phones, so you got the best of both worlds there, and it's all native to Microsoft Office.

If you dont got an EA, then maybe going the ShoreTel way may save you some money there, but just make sure to allot some money for maintenance contracts and any vendor visits for add/moves/changes.

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
Log in to continue reading
Log In
Sign up - Free for 7 days
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
Your help has saved me hundreds of hours of internet surfing.