Computer freezes after bootup
Posted on 2013-01-07
I have a clients computer that would boot but after logging in would freeze. I had him boot into safe mode. With programs he unintentionally downloaded I could tell he would be infected with Malware.
Unfortunately I could not use a system restore point since something wiped out all points before infection.
MSE found and removed Trojan: HTML/BlacoleRef.A.
In Safe Mode (since I still can't run computer in normal mode) ran Rkill, then SAS and MBAM (I know MBAM should be run in normal mode and that was my next step) restarting and running RKill after each scan. Both SAS and MBAM found plenty of PUPs - how I hate mywebsearch - looked like TV Bar toolbar was a main culprit. After MBAM ran I tried to restart in Normal Mode...no go.
What would the next step be? What can be done remotely or do I physically need his computer?
Thank you for your assistance.