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Windows Server crash investigation

Posted on 2013-01-07
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Last Modified: 2013-01-11
It happens quite often and no one can provide a root cause analysis to me.  UnRaring (winRAR) some large container and transferring file to NAS.  Explorer froze up for and tried to log out of my profile.  That’s when I was unable to remote back in.  Need a reboot.

Nothing in the Even Viewer.  Where else can be looked to determine where the issue is?  Servers are VERY beefy.  32 Cores CPU with 384GB RAM.
Please advice.
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Question by:Tiras25
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LVL 14

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BlueCompute earned 1500 total points
ID: 38752311
Can you be a bit more descriptive about what you see, and what you mean by "Explorer froze up for and tried to log out of my profile.  That’s when I was unable to remote back in.  Need a reboot." as I'm not sure I fully understand - instinct says check network card drivers, but I wouldn't expect a windows log out to happen if that was the problem - that said, a log out in Windows 2008 will be logged in the event log.
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LVL 17

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by:Tiras25
ID: 38752325
Sorry here is a better version.  I was just running Winrar on the system and copying files over to the nas share.  Explorer froze up for me and I tried to log out of my profile.  That’s when I was unable to remote back in.
HEre is the App log I found:
The program explorer.exe version 6.1.7601.17567 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: 3ed4
 Start Time: 01cdea28a48c1ba5
 Termination Time: 5
 Application Path: C:\Windows\explorer.exe
 Report Id: 0edd67d9-561c-11e2-9a60-0025b50100cb
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LVL 14

Assisted Solution

by:BlueCompute
BlueCompute earned 1500 total points
ID: 38753004
Is the server physical or virtual? And are you running any AV software on the server (seems unlikely, but I ought to ask...)?
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LVL 17

Author Comment

by:Tiras25
ID: 38753335
Physical UCS blade.  Yes, running McAfee just like on other boxes.
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LVL 17

Author Closing Comment

by:Tiras25
ID: 38768281
Thanks.
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