Iphone5 receives sms messages from a global server (international) in Chinese

We have a VPN structure where a person receives a text code (6 digits) for access to the VPN on their phone using SMS. All of a sudden one of the users began to receive this code in Chinese. It was working prior to that without problem. The SMS was sent to him through his Verizon's network in Native Mode from our VPN server which sends those SMS messages out.  He is using an Iphone 5.  No other user on AT&T network is having this problem. Unfortunately he is only user in using Verizon cause geographically it works better there.
chrvonAsked:
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chrvonConnect With a Mentor Author Commented:
This was due to the provider who sends token out for VPN having to recreate the user in their system. Once they were recreated, SMS came through with no problem.
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Kash2nd Line EngineerCommented:
could it be something to do with language settings on his iphone.
what about other messages, do they appear normal?
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chrvonAuthor Commented:
They all appear as normal. Only these texts appear with Chinese Characters.
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chrvonAuthor Commented:
This worked.
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