Office 2010 programs bring up windows install

Hi all,

An intresting one all of a sudden a user is getting windows install when ever he opens word or excel, have noticed it happens for all office products.

However if i log onto the machine as another user I get into the office programs with no issue.

Any ideas what it could be?
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FalklandsITAsked:
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Mangi05Connect With a Mentor Commented:
Ok, well there is a couple things I would try.  First remove any MS Office suite installation you still have on the system that is not being used.  Then go to your "add and remove programs" (Programs and features) window.  Find the Microsoft Office Professional 2010 install.  Highlight it, then choose "Change" at the top of the window.  Once you do that a MS Office 2010 window will pop up.  Choose "Repair", then click on continue.  Let the installation repair itself and then reboot and see if you still have the issue.

If that does not work do the following:

-Start>>Run>> type "services.msc"
-Find and double click "Windows Installer".
-In the windows installer properties, change it from manual to "disaple" and point it to the location path of the MS Office .exe's, then Click "Apply".

Reboot your computer and see if the problem still exists.
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pyranetukCommented:
Hi,

So it seems profile related. When you say windows install; do you mean you get the 'MS Office is Configuring/Installing' message?
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FalklandsITAuthor Commented:
No just a "windows Installer" dialog box comes up.

I have had a closer look at have found that if i go to the directory with the programs in they run ok, so obvious the links have got messed up somehow.
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FalklandsITAuthor Commented:
OK more investigation I can go directly to the program files directory for word and excel but not for outlook.
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FalklandsITAuthor Commented:
OK just relogged onto the another user and now that is giving the same when I open the office links from the shortcuts in the programs list in the start menu.
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Mangi05Commented:
Have you tried letting the windows installation finish, when it pops up?
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FalklandsITAuthor Commented:
Yes it just fails
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Mangi05Commented:
Sorry to ask questions, but by any chance do you have more than one version of MS Office installed on the system?
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Mangi05Commented:
Third option is the MS Clean Up utility, that is made for this purpose...

Take a read before installing and using this program, so you are aware of it's purpose:

http://www.softpedia.com/get/Security/Secure-cleaning/Windows-Installer-CleanUp-Utility.shtml
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Mangi05Commented:
In fact, I would try the utility next if the repair does not work.
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Olaf De CeusterCommented:
Try downloading ccleaner and run the registy cleaner.
This is a free program. (www.ccleaner.com)
Hope that helps,
Olaf
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FalklandsITAuthor Commented:
Will look at this tomorrow morning.

Only one version of office installed
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Mangi05Commented:
Let us know how it goes FalklandsIT.
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FalklandsITAuthor Commented:
I had to remove and re-install Office it was the quickest thing to do in the end.
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