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Adobe Reader opens PDFs in Win7, but not WinXP

Posted on 2013-01-07
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Last Modified: 2013-01-15
Good afternoon everybody.  I am having an issue opening up certain PDF files in XP.  I double click the file and it doesn't seem to respond at all.  I figured it might have been an issue with the file being corrupted, but I went to a Windows 7 box and it worked just fine (both OS's use the same edition of Adobe Reader).  I also tried opening the file through reader (opening the program, hitting the open folder button, etc.) and it came up with an error stating  "...The above name is invalid.".  I renamed the file in Windows 7 and then proceeded to try and open it in XP, and it worked just fine.  Is there a way to fix this issue that is not manually renaming each file?

P.S. The PDFs in question are located on a file server....maybe a permissions issue?  Also, Adobe Acrobat 9 does the same thing as Reader...

Thanks in advance guys!
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Question by:gregorw700
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by:terencino
ID: 38753168
Maybe a file associations issue? In explorer, right click and hit Open with... then select Reader, and make default.

Also do you have both Reader and Acrobat installed on the XP machine? Can you say what versions they are? Often, uninstalling reader and installing the latest version will help with file association and registration issues
Let me know how you go
...Terry
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Author Comment

by:gregorw700
ID: 38755318
I already tried updating Adobe Reader X, nothing happened.  Also, I tried uninstalling and reinstalling the newest Adobe Reader on the XP machine (version X to version XI), but no dice.  I tried "Opening With" with Adobe Reader XI, but it came up with "There was an error opening this document.  Access denied".  Acrobat 9 is what is on the XP machine.  Thinking it was a permissions issue, I tried logging in using the same domain username on both a Win7 and XP machine to open the file.  The Win7 machine opened it, and the XP machine did not.  Both the Win7 machine and XP machine have Adobe Reader XI.  I was also told by the user that the PDFs in question were created on a Mac...maybe something to do with that?


Also, thank you very much for the quick response :)
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terencino earned 500 total points
ID: 38757464
Maybe it is a permissions issue, I've never seen it affect PDFs before though! So on the XP machine, can you check Control Panel > User Accounts and see if the user is an administrator on that machine? If not, can you make him administrator, restart and check again?

And yes there can be some issues if the PDFs were created on a Mac. However since it works on Windows 7 it should be OK on XP, as long as both have the same version of Reader which they have.
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Author Comment

by:gregorw700
ID: 38774977
Thanks terencino for your help.  I've been troubleshooting with the potential solutions you gave me, in addition to some of my methods, and nothing has worked for that specific directory where the PDFs lie.  But I have concluded that it has something to do with reading files out of that specific server directory in XP (obscure, I know), because I was able to read the files just fine from a USB key, desktop, locations on a different server, etc.  I read that XP have a character length limit, and these files were obscenely long and contained many special symbols.  To test this, we shortened the names of the files and it worked for most of the files.  But the only surefire way was to move the files to a different location.  Again thanks for your help terencino!
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Author Comment

by:gregorw700
ID: 38779505
I've requested that this question be closed as follows:

Accepted answer: 0 points for gregorw700's comment #a38774977

for the following reason:

Not necessarily a fix, but a guaranteed workaround.
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Author Closing Comment

by:gregorw700
ID: 38779506
Server permissions issue.
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