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Microsoft Excel workbooks won't restore or maximize

Posted on 2013-01-07
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Last Modified: 2013-01-24
Hi,

I have an issue with a client running Windows 7 Pro and Office 2010.  He regularly has several excel workbooks open and often minimizes them to work in other applications or access other shortcuts on the desktop.  Periodically, he finds that he cannot restore any Excel workbooks after minimizing them to the taskbar.  The Excel icon in the taskbar shows a hover preview of each workbook that's opened, but clicking on them does not bring them to the front to work in.  Right-clicking on the workbook and choosing Restore or Maximize doesn't do anything either.  Once they're minimized to the taskbar, they're stuck!

Right-clicking and closing all the workbooks is the only way to resolve the issue.  I know there aren't dialog boxes stuck or anything because it prompts to save the workbooks and the closes properly.  

Also, the issue does not occur every time he minimizes the workbooks, but just a few times a day.

Has anyone experienced any similar issues?

Thanks.
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Question by:jtgerdes
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terencino earned 500 total points
ID: 38753046
Hi couple of questions:
1. can he bring the Excel files up using Alt+Tab or Windows+Tab?
2. Does he have more than one monitor?
3. Are there any taskbar managers running in the background eg UltraMon
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by:terencino
ID: 38753054
..almost forgot, what anti-virus is he running
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Author Comment

by:jtgerdes
ID: 38755025
Hi,

Alt+Tab / Windows+Tab doesn't bring it up either.

He is using dual monitors.

He does run SplitView 2012 for making an RDP session stretch across two monitors at his home office.  It has the capability of assigning certain programs to certain monitors, but that's only enabled for certain programs he wants.  SplitView is set to exclude excel.exe.  I've also tested it with SplitView disabled altogether.

We're running Vipre Anti Virus Business (not the full Vipre Internet Security).
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Assisted Solution

by:terencino
terencino earned 500 total points
ID: 38757399
I wonder if the Excel windows are off-screen. When you Alt-Tab, select the Excel screen, even though it doesn't show. This is just to be sure the application window is selected. Then don't do anything else except Windows +Shift + Right Arrow (all three keys at the same time) a few times and see if it pops up on one of the screens. This cycles the application windows from one screen to the next
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Author Comment

by:jtgerdes
ID: 38814671
Hi terencino,

I've followed up with my client for feedback over the last two weeks, and apparently the issue seems to have alleviated itself.  I wish I had a technical explanation but it seems to be working fine.  I appreciate your suggestions!

Thanks.
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