jtgerdes
asked on
Microsoft Excel workbooks won't restore or maximize
Hi,
I have an issue with a client running Windows 7 Pro and Office 2010. He regularly has several excel workbooks open and often minimizes them to work in other applications or access other shortcuts on the desktop. Periodically, he finds that he cannot restore any Excel workbooks after minimizing them to the taskbar. The Excel icon in the taskbar shows a hover preview of each workbook that's opened, but clicking on them does not bring them to the front to work in. Right-clicking on the workbook and choosing Restore or Maximize doesn't do anything either. Once they're minimized to the taskbar, they're stuck!
Right-clicking and closing all the workbooks is the only way to resolve the issue. I know there aren't dialog boxes stuck or anything because it prompts to save the workbooks and the closes properly.
Also, the issue does not occur every time he minimizes the workbooks, but just a few times a day.
Has anyone experienced any similar issues?
Thanks.
I have an issue with a client running Windows 7 Pro and Office 2010. He regularly has several excel workbooks open and often minimizes them to work in other applications or access other shortcuts on the desktop. Periodically, he finds that he cannot restore any Excel workbooks after minimizing them to the taskbar. The Excel icon in the taskbar shows a hover preview of each workbook that's opened, but clicking on them does not bring them to the front to work in. Right-clicking on the workbook and choosing Restore or Maximize doesn't do anything either. Once they're minimized to the taskbar, they're stuck!
Right-clicking and closing all the workbooks is the only way to resolve the issue. I know there aren't dialog boxes stuck or anything because it prompts to save the workbooks and the closes properly.
Also, the issue does not occur every time he minimizes the workbooks, but just a few times a day.
Has anyone experienced any similar issues?
Thanks.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
terencino
..almost forgot, what anti-virus is he running
ASKER
Hi,
Alt+Tab / Windows+Tab doesn't bring it up either.
He is using dual monitors.
He does run SplitView 2012 for making an RDP session stretch across two monitors at his home office. It has the capability of assigning certain programs to certain monitors, but that's only enabled for certain programs he wants. SplitView is set to exclude excel.exe. I've also tested it with SplitView disabled altogether.
We're running Vipre Anti Virus Business (not the full Vipre Internet Security).
Alt+Tab / Windows+Tab doesn't bring it up either.
He is using dual monitors.
He does run SplitView 2012 for making an RDP session stretch across two monitors at his home office. It has the capability of assigning certain programs to certain monitors, but that's only enabled for certain programs he wants. SplitView is set to exclude excel.exe. I've also tested it with SplitView disabled altogether.
We're running Vipre Anti Virus Business (not the full Vipre Internet Security).
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Hi terencino,
I've followed up with my client for feedback over the last two weeks, and apparently the issue seems to have alleviated itself. I wish I had a technical explanation but it seems to be working fine. I appreciate your suggestions!
Thanks.
I've followed up with my client for feedback over the last two weeks, and apparently the issue seems to have alleviated itself. I wish I had a technical explanation but it seems to be working fine. I appreciate your suggestions!
Thanks.