?
Solved

Blackberry Enterprise Server upgrade

Posted on 2013-01-07
1
Medium Priority
?
501 Views
Last Modified: 2013-03-01
Hi

I was wondering if anyone can share with me the experience and guide step by step to perform an upgrade from 5.0.2 MR 5 to 5.0.4

Thanks
0
Comment
Question by:lomaree
1 Comment
 
LVL 32

Accepted Solution

by:
Rodney Barnhardt earned 1500 total points
ID: 38845286
Well, the step-by-step guide depends on your environment.  Here is mine:
Production (all separate servers)
BlackBerry Administration Service running on Windows 2008 R2
BlackBerry Enterprise Server running on Windows 2008 R2
BlackBerry Collaboration Services running on Windows 2008 R2
SQL 2008 running on Windows 2008 R2

Disaster Recovery Site
All services on one server running on Windows 2008 R2

These systems are set up as a High Availability system

I performed the upgrade on the DR site first. I simply ran the downloaded SP4 file, applied it to the server, and rebooted. Then, I manually failed over the users from the production server to the DR server. This way I could verify everything was working fine.


After some testing to ensure everything was working properly, I followed the process listed here:

http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=29ABE40D940197A059F2EA6370A58D4A?noCount=true&externalId=KB24541&sliceId=2&cmd=displayKCPopup&docType=kc&isLoadPublishedVer=&docTypeID=DT_SUPPORTISSUE_1_1&ispopup=true&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl

I upgraded the BAS server first and rebooted it. Then I upgraded the BES server and rebooted it. Last, I upgraded the Collaboration server and rebooted it. I then moved everyone back over. However, I had a problem on the production BES server with the services stopping. Upon checking the logs, the .exe file location mentioned in the services were not there. I re-ran the SP again, still having the issue. I worked with BB support, and we watched the files. Any time I clicked "finish" after the services stopped, the files would disappear and be moved one folder down. We finally had to uninstall BES entirely from that server, including registry entries, and reinstall it. After that, it worked fine. They were figuring there was something wrong in the registry somewhere causing the issue.
0

Featured Post

New feature and membership benefit!

New feature! Upgrade and increase expert visibility of your issues with Priority Questions.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In the absence of a fully-fledged GPO Management product like AGPM, the script in this article will provide you with a simple way to watch the domain (or a select OU) for GPOs changes and automatically take backups when policies are added, removed o…
MS Outlook undoubtedly is the most widely used email client.Its user-friendliness, cost effectiveness, and availability with Microsoft Office Suite make it the most popular email application.  Its compatibility with Microsoft applications like Exch…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…
Suggested Courses

864 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question