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External drives not being recognized

brightfarm
brightfarm asked
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Last Modified: 2013-01-08
I have two external WD Drives connected to my computer. Lately (and now) only one of the drives are recognized. When I initially hook the drives up, I get the option box that asks me if I want to view the files so I believe the drive is alright and I can here the disk spinning. What is causing my computer to recognize only one of the drives?
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Thomas GrassiSystems Administrator

Commented:
How are the drives connected? USB Firewire?

If usb can you plug one at a time in to see if any thing changes

What errors in the event log appear?
nobus
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noxchoIT Product Manager
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Commented:
Connect both drives - right click on My Computer - Manage - Disk Management.
Does it show both drives there?
If it does - do they both have drive letters?
brightfarm

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Commented:
My Computer - Manage - Disk Management shows both drives but only one of the external drives has a letter. The drives are USB connected. I tried connecting the drives individually and it made no difference. I don't know how to view the event log.
nobus
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Commented:
can you assign a drive letter then? that can be all it needs
right click the disk and select change drive letter
IT Product Manager
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nobus
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Commented:
for event viewer, click start>rightclick my computer, then select manage
in the left pane , select logbooks, and then windows logbooks

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