Solved

HP Design Jet 100 on Vista Home Premium USB

Posted on 2013-01-07
9
371 Views
Last Modified: 2013-01-29
I'm trying to set up an HP Designjet 100 on a Vista Home Premium computer.
This printer has successfully been used with Windows XP and with Windows 7 in the past.

I've tried pretty much everything I can think of and the outcome seems to always be the same:

When a test page is sent to the printer, it shows in the queue briefly and then disappears.  The printer does nothing.

I've removed all installs of the printer; I've purged the registry of this printer; etc.

I have an *.inf file recently downloaded from HP.  Inside it shows the printer name as "Designjet 100plus"

Now, I recall in installing printers in Windows 7 using XP drivers for XP to share that some of the .inf files need to be edited re: the printer name - in order for the .inf file to be recognized by the OS as the "right one".
I wonder if this might be the case here.
Variations on the name in this regard didn't help either but I'm not sure I picked the right name (how?).  I tried "Designjet 100", "Designjet 100plus", "designjet 100", "designjet 100 plus"'; "hpdesignjet ......"
0
Comment
Question by:Fred Marshall
  • 3
  • 3
  • 2
  • +1
9 Comments
 
LVL 39

Expert Comment

by:als315
Comment Utility
0
 
LVL 25

Author Comment

by:Fred Marshall
Comment Utility
Yes and Yes.
0
 
LVL 39

Expert Comment

by:als315
Comment Utility
In last table on this page:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00852513&jumpid=reg_R1002_USEN
it is listed as unsupported on Vista. Seems only 100 plus is supported.
Is your Windows 7 32 bit or 64 bit?
Not sure is it applicable, or not, but here:
http://h20000.www2.hp.com/bizsupport/TechSupport/SupportTaskIndex.jsp?lang=en&cc=us&taskId=115&prodSeriesId=82206&prodTypeId=18972&supportTaskId=43372
is recommended to install DesignJet 130 driver
0
 
LVL 91

Expert Comment

by:nobus
Comment Utility
for install, you know you should disconnect the printer, and install the software or driver, till asked for the printer? if not, try that
0
How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

 
LVL 25

Author Comment

by:Fred Marshall
Comment Utility
Yes.  In this case that doesn't happen but it's common practice.
0
 
LVL 41

Expert Comment

by:Jackie Man
Comment Utility
What printers have been previously installed in the Vista OS?

Goto Control Panel and see what printer utility software have been installed and uninstalled them also.
0
 
LVL 91

Accepted Solution

by:
nobus earned 500 total points
Comment Utility
delete all drivers for the printer, and try installing it from windows update>optional updates
0
 
LVL 25

Author Closing Comment

by:Fred Marshall
Comment Utility
I had already done that and now it appears the printer is working.
0
 
LVL 91

Expert Comment

by:nobus
Comment Utility
it can be you need  a few reboots, and retries; multiple retries has worked for me in the past also
0

Featured Post

What Should I Do With This Threat Intelligence?

Are you wondering if you actually need threat intelligence? The answer is yes. We explain the basics for creating useful threat intelligence.

Join & Write a Comment

Suggested Solutions

If you use a Brother DCP 130C or similar Brother printer, at some point you might encounter the following problem: after you change the ink cartridge, the printer displays an "ink empty" message. Sometimes you just need to follow the instructions…
So who is this article for? If you are like most of the computer users out there, you probably only realize the meaning of 'System maintenance' after something goes wrong. This article is for you if you care about keeping your system working opti…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
This tutorial demonstrates a quick way of adding group price to multiple Magento products.

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now