Solved

HP Design Jet 100 on Vista Home Premium USB

Posted on 2013-01-07
9
378 Views
Last Modified: 2013-01-29
I'm trying to set up an HP Designjet 100 on a Vista Home Premium computer.
This printer has successfully been used with Windows XP and with Windows 7 in the past.

I've tried pretty much everything I can think of and the outcome seems to always be the same:

When a test page is sent to the printer, it shows in the queue briefly and then disappears.  The printer does nothing.

I've removed all installs of the printer; I've purged the registry of this printer; etc.

I have an *.inf file recently downloaded from HP.  Inside it shows the printer name as "Designjet 100plus"

Now, I recall in installing printers in Windows 7 using XP drivers for XP to share that some of the .inf files need to be edited re: the printer name - in order for the .inf file to be recognized by the OS as the "right one".
I wonder if this might be the case here.
Variations on the name in this regard didn't help either but I'm not sure I picked the right name (how?).  I tried "Designjet 100", "Designjet 100plus", "designjet 100", "designjet 100 plus"'; "hpdesignjet ......"
0
Comment
Question by:Fred Marshall
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
  • 2
  • +1
9 Comments
 
LVL 40

Expert Comment

by:als315
ID: 38753574
0
 
LVL 26

Author Comment

by:Fred Marshall
ID: 38753584
Yes and Yes.
0
 
LVL 40

Expert Comment

by:als315
ID: 38753646
In last table on this page:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00852513&jumpid=reg_R1002_USEN
it is listed as unsupported on Vista. Seems only 100 plus is supported.
Is your Windows 7 32 bit or 64 bit?
Not sure is it applicable, or not, but here:
http://h20000.www2.hp.com/bizsupport/TechSupport/SupportTaskIndex.jsp?lang=en&cc=us&taskId=115&prodSeriesId=82206&prodTypeId=18972&supportTaskId=43372
is recommended to install DesignJet 130 driver
0
U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

 
LVL 92

Expert Comment

by:nobus
ID: 38754372
for install, you know you should disconnect the printer, and install the software or driver, till asked for the printer? if not, try that
0
 
LVL 26

Author Comment

by:Fred Marshall
ID: 38756066
Yes.  In this case that doesn't happen but it's common practice.
0
 
LVL 44

Expert Comment

by:Jackie Man
ID: 38826265
What printers have been previously installed in the Vista OS?

Goto Control Panel and see what printer utility software have been installed and uninstalled them also.
0
 
LVL 92

Accepted Solution

by:
nobus earned 500 total points
ID: 38826486
delete all drivers for the printer, and try installing it from windows update>optional updates
0
 
LVL 26

Author Closing Comment

by:Fred Marshall
ID: 38833297
I had already done that and now it appears the printer is working.
0
 
LVL 92

Expert Comment

by:nobus
ID: 38834182
it can be you need  a few reboots, and retries; multiple retries has worked for me in the past also
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Hi All Just a quick one for everybody. I was recently looking into setting the default User Account Picture for all my vista clients within the network but on closer inspection the group policy setting only allows you to set the default pictur…
When you try to extract and to view the contents of a Microsoft Update Standalone Package (MSU) for Windows Vista, you cannot extract the files from the MSU. Here we are going to explain how to extract those hotfix details without using any third pa…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question