HP Design Jet 100 on Vista Home Premium USB
I'm trying to set up an HP Designjet 100 on a Vista Home Premium computer.
This printer has successfully been used with Windows XP and with Windows 7 in the past.
I've tried pretty much everything I can think of and the outcome seems to always be the same:
When a test page is sent to the printer, it shows in the queue briefly and then disappears. The printer does nothing.
I've removed all installs of the printer; I've purged the registry of this printer; etc.
I have an *.inf file recently downloaded from HP. Inside it shows the printer name as "Designjet 100plus"
Now, I recall in installing printers in Windows 7 using XP drivers for XP to share that some of the .inf files need to be edited re: the printer name - in order for the .inf file to be recognized by the OS as the "right one".
I wonder if this might be the case here.
Variations on the name in this regard didn't help either but I'm not sure I picked the right name (how?). I tried "Designjet 100", "Designjet 100plus", "designjet 100", "designjet 100 plus"'; "hpdesignjet ......"
This printer has successfully been used with Windows XP and with Windows 7 in the past.
I've tried pretty much everything I can think of and the outcome seems to always be the same:
When a test page is sent to the printer, it shows in the queue briefly and then disappears. The printer does nothing.
I've removed all installs of the printer; I've purged the registry of this printer; etc.
I have an *.inf file recently downloaded from HP. Inside it shows the printer name as "Designjet 100plus"
Now, I recall in installing printers in Windows 7 using XP drivers for XP to share that some of the .inf files need to be edited re: the printer name - in order for the .inf file to be recognized by the OS as the "right one".
I wonder if this might be the case here.
Variations on the name in this regard didn't help either but I'm not sure I picked the right name (how?). I tried "Designjet 100", "Designjet 100plus", "designjet 100", "designjet 100 plus"'; "hpdesignjet ......"
Is product number of your designjet C7796A?
Have you tried these drivers:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=82208&prodTypeId=18972&prodSeriesId=82206&swLang=8&taskId=135&swEnvOID=2093
Have you tried these drivers:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=82208&prodTypeId=18972&prodSeriesId=82206&swLang=8&taskId=135&swEnvOID=2093
In last table on this page:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00852513&jumpid=reg_R1002_USEN
it is listed as unsupported on Vista. Seems only 100 plus is supported.
Is your Windows 7 32 bit or 64 bit?
Not sure is it applicable, or not, but here:
http://h20000.www2.hp.com/bizsupport/TechSupport/SupportTaskIndex.jsp?lang=en&cc=us&taskId=115&prodSeriesId=82206&prodTypeId=18972&supportTaskId=43372
is recommended to install DesignJet 130 driver
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00852513&jumpid=reg_R1002_USEN
it is listed as unsupported on Vista. Seems only 100 plus is supported.
Is your Windows 7 32 bit or 64 bit?
Not sure is it applicable, or not, but here:
http://h20000.www2.hp.com/bizsupport/TechSupport/SupportTaskIndex.jsp?lang=en&cc=us&taskId=115&prodSeriesId=82206&prodTypeId=18972&supportTaskId=43372
is recommended to install DesignJet 130 driver
for install, you know you should disconnect the printer, and install the software or driver, till asked for the printer? if not, try that
What printers have been previously installed in the Vista OS?
Goto Control Panel and see what printer utility software have been installed and uninstalled them also.
Goto Control Panel and see what printer utility software have been installed and uninstalled them also.
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION
Join our community and discover your potential
Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.
*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.