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ISDN not able to dial externally receve unassigned/unallocated number

Posted on 2013-01-08
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2,690 Views
Last Modified: 2013-01-16
i have an isdn site that i am unable to dial when calling the numberm, the below ouput of th debug isdn q931

*Jan  8 08:24:32.655: ISDN Se0/0/0:15 Q931: TX -> DISCONNECT pd = 8  callref = 0x0009
        Cause i = 0x8090 - Normal call clearing
*Jan  8 08:24:32.719: ISDN Se0/0/0:15 Q931: RX <- RELEASE pd = 8  callref = 0x8009
*Jan  8 08:24:32.743: ISDN Se0/0/0:15 Q931: TX -> RELEASE_COMP pd = 8  callref = 0x0009
*Jan  8 08:25:24.339: ISDN Se0/0/0:15 Q931: RX <- SETUP pd = 8  callref = 0x00E3
        Sending Complete
        Bearer Capability i = 0x8090A3
                Standard = CCITT
                Transfer Capability = Speech
                Transfer Mode = Circuit
                Transfer Rate = 64 kbit/s
        Channel ID i = 0xA18398
                Preferred, Channel 24
        Called Party Number i = 0xC1, '94821704'
                Plan:ISDN, Type:Subscriber(local)
*Jan  8 08:25:24.343: ISDN Se0/0/0:15 Q931: TX -> RELEASE_COMP pd = 8  callref = 0x80E3
        Cause i = 0x8081 - Unallocated/unassigned number
0
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Question by:rybanez82
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10 Comments
 
LVL 19

Expert Comment

by:Kash
ID: 38754164
it don't make any sense to me but things to check,

-- is that line active and working
-- have you check with the ISDN supplier that it is working and active
-- have you tried ringing them and ask them to do a diagnostic, they may be able to tell you why its not working from their logs.

hope this helps
0
 
LVL 14

Expert Comment

by:bfason
ID: 38754551
Looks like your dialer is sending 9 to the telco, normally you wouldn't send the leading 9 when dialing out.
0
 
LVL 20

Expert Comment

by:agonza07
ID: 38755710
I agree with bfason.

Try adding a translation profile to your outgoing dialpeer. Something like this.

voice translation-profile OUTBOUND
 translate called 100
voice translation-rule 100
 rule 1 /^9\(.*\)/ /\1/

dial-peer voice 1 pots (or whatever your dialpeer is)
 description ****Outbound Calls ****
 translation-profile outgoing OUTBOUND
0
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Author Comment

by:rybanez82
ID: 38757497
hi guys, im in australia the 9 is part of the full number not the area code or the leading digit to dial out, below is the running config for the serial interface, voice port and dial peers...hope that helps

interface Serial0/0/0:15
 no ip address
 encapsulation hdlc
 isdn switch-type primary-net5
 isdn incoming-voice voice
 no cdp enable

voice-port 0/0/0:15
 cptone AU


dial-peer voice 1 pots
 service mgcp
 destination-pattern T
 progress_ind setup enable 3
 incoming called-number .
 direct-inward-dial
 port 0/0/0:15
 forward-digits all
!
dial-peer voice 2 pots
 destination-pattern 0.T
 progress_ind setup enable 3
 progress_ind alert enable 8
 progress_ind progress enable 8
 incoming called-number .
 direct-inward-dial
 port 0/0/0:15
 forward-digits all
!
dial-peer voice 3 voip
 description Outgoing
 preference 1
 destination-pattern 089482....
 session target ipv4:10.3.130.20
 dtmf-relay h245-alphanumeric
 no vad
0
 
LVL 20

Expert Comment

by:agonza07
ID: 38757594
Looks like you are sending the right number to the Telco then. Can you check with your telco to make sure they are seeing what you are sending. Also that the line is enabled to make calls out. Sometimes they require an area code, and will not accept local calls.

Lastly, I've seen issues with international lines where you have to make modifications to the plan type.

voice translation-rule 10
 rule 1 // // type unknown international plan unknown isdn
!
voice translation-rule 20
 rule 1 // // type any national plan any isdn
!
voice translation-profile INTL
 translate called 10
!
voice translation-profile NATIONAL
 translate called 20


In your instance though, you'll need to modify this from the Call Manager since it looks like you are doing MGCP. The above is how I have my UK CME configured, not sure about Australia's config. Play around with it and let me know.
0
 
LVL 14

Expert Comment

by:bfason
ID: 38758743
Is this an h323 gateway? I don't see where l3 is bound to the ccm.

Can you attach an ss of the route group, route list, route pattern and gateway config in cm?
0
 

Author Comment

by:rybanez82
ID: 38761839
its an MGCP gateway phones are registerd to Call Manager, below is the config from the router, do you also require the call manager config?


ip host XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
ip host XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
ip multicast-routing
multilink bundle-name authenticated
!
isdn switch-type primary-net5
!
voice-card 0
 dspfarm
 dsp services dspfarm
!
!
!
voice service voip
 allow-connections h323 to h323
 allow-connections sip to h323
 allow-connections sip to sip




controller E1 0/0/0
 pri-group timeslots 1-31 service mgcp
!
voice-port 0/0/0:15
 cptone AU
!
ccm-manager fallback-mgcp
ccm-manager redundant-host XXXXXXXXXXX
ccm-manager mgcp
ccm-manager music-on-hold
ccm-manager config serverXXXXXXXXXX
!
mgcp
mgcp call-agent XXXXXXXXXXXX service-type mgcp version 0.1
mgcp dtmf-relay voip codec all mode out-of-band
mgcp rtp unreachable timeout 1000 action notify
mgcp modem passthrough voip mode nse
mgcp modem passthrough voip codec g711alaw
mgcp package-capability rtp-package
mgcp package-capability sst-package
mgcp package-capability pre-package
mgcp default-package dtmf-package
no mgcp package-capability res-package
no mgcp package-capability fxr-package
no mgcp timer receive-rtcp
mgcp sdp simple
mgcp fax t38 inhibit
mgcp rtp payload-type g726r16 static
mgcp bind control source-interface GigabitEthernet0/0.100
mgcp bind media source-interface GigabitEthernet0/0.100
mgcp rtp payload-type g726r24 static
!
mgcp profile default
!
sccp local GigabitEthernet0/0.100
sccp ccm XXXXXXXX identifier 11
sccp
!
sccp ccm group 2
 associate ccm 11 priority 1
 associate profile 2 register MTPLeederville
!
sccp ccm group 1
 associate ccm 11 priority 1
 associate profile 1 register CFBLeederville
!
dspfarm profile 2 transcode
 codec g711ulaw
 codec g711alaw
 codec g729ar8
 codec g729abr8
 codec g729br8
 codec g729r8
 maximum sessions 1
 associate application SCCP
!
dspfarm profile 1 conference
 codec g711ulaw
 codec g711alaw
 codec g729ar8
 codec g729abr8
 codec g729r8
 codec g729br8
 associate application SCCP
!
!
dial-peer voice 2 pots
 destination-pattern 0.T
 progress_ind setup enable 3
 progress_ind alert enable 8
 progress_ind progress enable 8
 incoming called-number .
 direct-inward-dial
 port 0/0/0:15
 forward-digits all
!
dial-peer voice 3 voip
 description Outgoing
 preference 1
 destination-pattern 0894...
 session target ipv4:XXXXXXXXXXXXX
dtmf-relay h245-alphanumeric
 no vad
!
dial-peer voice 4 pots
 service mgcp
 incoming called-number 089........
 Direct-inward-dial
 port 0/0/0:15
 forward-digits 10
!
dial-peer voice 1 pots
 service mgcp
 destination-pattern T
 incoming called-number .
 direct-inward-dial
!
dial-peer voice 5 pots
 preference 2
 destination-pattern 09.......
 port 0/0/0:15
 forward-digits 8
!
!
!
call-manager-fallback
 max-conferences 4 gain -6
 transfer-system full-consult
 limit-dn 7910 6
 limit-dn 7935 6
 limit-dn 7940 6
 limit-dn 7960 6
 ip source-address XXXXXXXXXX port 2000
 max-ephones 20
 max-dn 20
 dialplan-pattern 1 948..... extension-length 4 extension-pattern 17..
 default-destination 6800
 moh HOH-06.ULAW.wav
 multicast moh XXXXXXXXXXXXXXXX port 16384 route XXXXXXXXXXXXXXXXXXXX
 date-format dd-mm-yy
!
!
line con 0
line aux 0
line vty 0 4
 login local
line vty 5 15
 login local
!
scheduler allocate 20000 1000
!
0
 
LVL 14

Expert Comment

by:bfason
ID: 38763054
Ok if the pri is mgcp controlled then layer 3 should be bound to the ccm. need to add

 isdn bind-l3 ccm-manager

to

interface Serial0/0/0:15
 no ip address
 encapsulation hdlc
 isdn switch-type primary-net5
 isdn incoming-voice voice
 no cdp enable

otherwise this would appear as unregistered in the gateway config in CM.

Screenshots  of the PRI config, Gateway Config, Route Pattern this matches, Routelist and Route group would be helpful.
0
 

Accepted Solution

by:
rybanez82 earned 0 total points
ID: 38765702
Its fixed basically the client didnt have route patterns configured for the site

Bfason thanks for pointing me towards the right direction
0
 

Author Closing Comment

by:rybanez82
ID: 38782035
Client didn't configure call manager correctly and left out the route pattern for the site
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