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Outlook recreating OST / mailbox each logon, after upgrade from hosted ex2003 to ex2010
Posted on 2013-01-08
Good morning
We are experiencing the above problem on all Outlook clients after a Rackspace hosted exchange service migration.
None of our mobile IOS or Android Cklients have this prblem.
Cached Exchange mode is on
We do not use roaming profiles
Outlook data filers are at C:\Documents and Settings\*Userbname*\Local
Clients are a mix of XP Pro SP3 and Win 7 Pro, with Office 2010 Pro Plus, Outlook 14.0.61289.5000 (32-bit)
Our LAN Server/DC is Windows Server 2003
On inspecting this location we see a number of OST files, named
emailaddress - emailaddress.ost
emailaddress - emailaddress(2).ost
etc.
Of fairly equal size, one created each time a user logons on to Windows and starts Outlook, but all with last updated dates of the current day
We added CName Autodiscover records to help automate client setup, but have also manually set some up with the same problem
We are experiencing the above problem on all Outlook clients after a Rackspace hosted exchange service migration.
None of our mobile IOS or Android Cklients have this prblem.
Cached Exchange mode is on
We do not use roaming profiles
Outlook data filers are at C:\Documents and Settings\*Userbname*\Local
Clients are a mix of XP Pro SP3 and Win 7 Pro, with Office 2010 Pro Plus, Outlook 14.0.61289.5000 (32-bit)
Our LAN Server/DC is Windows Server 2003
On inspecting this location we see a number of OST files, named
emailaddress - emailaddress.ost
emailaddress - emailaddress(2).ost
etc.
Of fairly equal size, one created each time a user logons on to Windows and starts Outlook, but all with last updated dates of the current day
We added CName Autodiscover records to help automate client setup, but have also manually set some up with the same problem
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4 Comments
When you create a Outlook Profile dosnt it shows UserName or what ?
On the Hosted environment what is the Aliad of the user
- Rancy
On the Hosted environment what is the Aliad of the user
- Rancy
Hi Rancy
I don't quite understand your first question, but there are not new profiles being created each day only new OST, files. All the connection settings for Outlook are not being lost each day, Oulook opens as normal but then starts re-downloading all mail from the server into a new OST
We don't have access to the hosted environment only a control panel where we add / remove users etc.
Thanks
I don't quite understand your first question, but there are not new profiles being created each day only new OST, files. All the connection settings for Outlook are not being lost each day, Oulook opens as normal but then starts re-downloading all mail from the server into a new OST
We don't have access to the hosted environment only a control panel where we add / remove users etc.
Thanks
Hi ASPDaddy,
No solution, but you're not the only one with this problem - http://forums.citrix.com/message.jspa?messageID=1576797
Sorry I couldn't help
No solution, but you're not the only one with this problem - http://forums.citrix.com/message.jspa?messageID=1576797
Sorry I couldn't help
The problem is your automation software is not saving and reapplying the OST file. I use a program called Outlook Profiler that allows for keeping the cache (OST FIle) ... very helpful if the cache is large.
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