Solved

Windows update error code: 80072EE2 - Windows server 2008 R2

Posted on 2013-01-08
22
4,664 Views
Last Modified: 2015-06-23
Hi,

I'm trying to run the windows update on a virtual server (Vmware Vsphere) running windows server 2008 R2. The server is just used as a file server.

But I keep getting the below error message. I tried temp turning of the windows firewall but this made no difference.

Windows could not search for new updates
An error occured while checking for new updates for
your computer.

Error(s) found:
Code 80072EE2 Windows Update encountered an unknown error

Any ideas how to fix this?
Thanks
0
Comment
Question by:kevin1983
  • 9
  • 4
  • 2
  • +5
22 Comments
 
LVL 19

Expert Comment

by:n2fc
ID: 38754167
Try the "fixit" from Microsoft from here:
http://support.microsoft.com/mats/windows_update/

What it fixes...
Checks Windows Update component configuration and repairs as needed
Resolves incorrect Windows Update data locations
Reregisters required services
0
 

Author Comment

by:kevin1983
ID: 38754184
Ok i just tried running the fixit from Microsoft. it said windows update needed fixing so i let it do the recommended fix but when I tried to re-run updates I got the same error message
0
 
LVL 8

Expert Comment

by:teomcam
ID: 38754245
Can you stop Windows Update service and go to C:\Windows\SoftwareDistribution\Download and delete all files under this folder. Start the Windows Update service again and try to update.
0
 

Author Comment

by:kevin1983
ID: 38754260
teomcam - thanks, just tried that but still same error message.
There wasn't many files that i deleted in that directory, just 2 folders with few files in each.
0
 
LVL 8

Expert Comment

by:teomcam
ID: 38754278
I assume your date and time is correct because the error code indicates there is a connection problem between your OS and MS Update.
Make sure your firewall have exception for the followings
    http://*.update.microsoft.com
    https://*.update.microsoft.com
    http://download.windowsupdate.com

A while ago I also had same issue which I thought was my system was having issue. I had installed many fixes but did not work. Problem was persisting even new installations! You may try to install a test machine and attach to your network let's see if you can update it. I believe you won't be able to update.
Those days I had given up and noticed after a couple of days later it fixed by itself. Smae days multiple people also was having same issues on the technet forums. I think MS side servers had some connection issues.
0
 

Author Comment

by:kevin1983
ID: 38754290
Yes date and time is correct on this server and other servers / client computers.
I can try adding those exceptions to the firewall, although I have tried turning of the windows firewall so I would of thought this wouldn't make any difference?

Windows updates are working fine without any issue on other servers and client computers, its only this one server that has this issue.
0
 

Author Comment

by:kevin1983
ID: 38755594
Any other ideas on this please?
0
 
LVL 47

Expert Comment

by:Donald Stewart
ID: 38756409
Have you ran the system update readiness tool??

http://www.microsoft.com/en-us/download/details.aspx?id=1593
0
 

Author Comment

by:kevin1983
ID: 38758417
No havent run the system update readiness, will try this shortly and let you know results. the link provided is not for server 2008 R2.

But found correct download here: http://www.microsoft.com/en-gb/download/details.aspx?id=14668
0
 

Author Comment

by:kevin1983
ID: 38759011
I ran the system update readiness tool and still getting the same error code when trying to run windows update
0
 

Author Comment

by:kevin1983
ID: 38759043
...i haven't reboot server since running he system update readiness tool so I could try that this evening, although the update didn't mention a reboot was needed
0
 
LVL 47

Expert Comment

by:Donald Stewart
ID: 38759208
0
 

Author Comment

by:kevin1983
ID: 38759280
Yes, ive done most of the suggested steps in that link, and tried the microsoft fixit

Ill have another read of it
0
 

Accepted Solution

by:
kevin1983 earned 0 total points
ID: 38804971
Instead of clicking on the "Check for updates" button.If i click on the link labeled: "check online for updates from windows update" this seems to work fine and i have now downloaded and installed some updates.

I'm guessing the button uses a different technique to search for updates?- maybe WSUS?
Or is this just an odd glitch in Windows server 2008 R2?
1
 
LVL 7

Expert Comment

by:Senior IT System Engineer
ID: 40524773
I'm on the Windows Server 2012, and yes the updates taking way too long at 0%

after clicking on the stop download button, the error came up
Windows Update Error Code: 80072EE2

No proxy is used and no firewall is enabled.

Any solution would be greatly appreciated.
0
 
LVL 47

Expert Comment

by:Donald Stewart
ID: 40525561
@ITSystemEngineer

You need to open up your own question
0
 

Expert Comment

by:asrvwiz
ID: 40647212
I had the same error.  I checked the proxy settings and they were not set correctly.  Once I corrected the proxy issue , windows updates ran fine.
0
 
LVL 7

Expert Comment

by:Senior IT System Engineer
ID: 40647807
Thanks guys
0
 

Expert Comment

by:Luc FULLENWARTH
ID: 40692351
The Windows Update troubleshooter fixed my problem.

http://go.microsoft.com/?linkid=9830262
0
 
LVL 47

Expert Comment

by:Donald Stewart
ID: 40692369
@Luc FULLENWARTH

That has already been covered by the very first expert comment in this thread
0
 
LVL 34

Expert Comment

by:Seth Simmons
ID: 40845589
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
0

Join & Write a Comment

You might have come across a situation when you have Exchange 2013 server in two different sites (Production and DR). After adding the Database copy in ECP console it displays Database copy status unknown for the DR exchange server. Issue is strange…
Synchronize a new Active Directory domain with an existing Office 365 tenant
This tutorial will show how to push an installation of Backup Exec to an additional server in both 2012 and 2014 versions of the software. Click on the Backup Exec button in the upper left corner. From here, select Installation and Licensing, then I…
This tutorial will walk an individual through locating and launching the BEUtility application and how to execute it on the appropriate database. Log onto the server running the Backup Exec database. In a larger environment, this would generally be …

746 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now