Solved

Resetting the printer queue in Windows 7.

Posted on 2013-01-08
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Last Modified: 2013-01-30
I am attempting to completely reset a print queue on a Windows 7 machine to defaults (remove ALL drivers and any spooler settings). There used to be a tool on Microsoft's site (the fix it for me tool) that would do this for you, but all of the links that point to it now go to a Windows 8 looking page that doesn't help at all and has no mention of the program listed on it. I've tried deleting the drivers manually through MMC, but I always receive "driver is in use" even though I've removed the printers, cleared the printers directory, set the driver isolation to none, and many other things.

Can someone point me to the right direction of a tool that would do this for me?

Thank you
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Question by:OAC Technology
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9 Comments
 
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Expert Comment

by:AdrienneSperber
ID: 38754790
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LVL 2

Author Comment

by:OAC Technology
ID: 38754801
This method restarts the printer queue if there is something stuck in it. I need to completely reset everything including drivers as I mentioned in my post.
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Expert Comment

by:ukwebdzine
ID: 38754913
Hi

Go to printers and uninstall all of your printers.

Then re-install them, this should clear out any drivers and print queue settings
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LVL 2

Author Comment

by:OAC Technology
ID: 38754920
It doesn't. The drivers remain on the system.
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Expert Comment

by:ukwebdzine
ID: 38754968
if the drivers still remain then run driver cleaner pro (freeware)

http://www.afterdawn.com/software/security/system_cleanup/driver_cleaner_pro.cfm

after that run ccleaner to clean out registry.

http://www.filehippo.com/download_ccleaner
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Expert Comment

by:ukwebdzine
ID: 38754982
Incidentally, how do you know that the drives are still there?
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Author Comment

by:OAC Technology
ID: 38755281
By going into MMC and adding the Print Management snap-in. I'll try driver cleaner.
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Accepted Solution

by:
OAC Technology earned 0 total points
ID: 38819605
I found that there was a monitor driver connection still being used and had to use this guide to find and remove it:
Navigate to and click the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors registry key. View the list of subkeys. There should be only the following subkeys:
 
BJ Language Monitor
Local Port
Microsoft Document Imaging Writer Monitor
Microsoft Shared Fax Monitor
Standard TCP/IP Port
USB Monitor
WSD Port


Once I removed the offending key and restarted I was able to delete the drivers.
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Author Closing Comment

by:OAC Technology
ID: 38834536
Found the solution
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