?
Solved

Resetting the printer queue in Windows 7.

Posted on 2013-01-08
9
Medium Priority
?
368 Views
Last Modified: 2013-01-30
I am attempting to completely reset a print queue on a Windows 7 machine to defaults (remove ALL drivers and any spooler settings). There used to be a tool on Microsoft's site (the fix it for me tool) that would do this for you, but all of the links that point to it now go to a Windows 8 looking page that doesn't help at all and has no mention of the program listed on it. I've tried deleting the drivers manually through MMC, but I always receive "driver is in use" even though I've removed the printers, cleared the printers directory, set the driver isolation to none, and many other things.

Can someone point me to the right direction of a tool that would do this for me?

Thank you
0
Comment
Question by:OAC Technology
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 3
9 Comments
 
LVL 9

Expert Comment

by:AdrienneSperber
ID: 38754790
0
 
LVL 2

Author Comment

by:OAC Technology
ID: 38754801
This method restarts the printer queue if there is something stuck in it. I need to completely reset everything including drivers as I mentioned in my post.
0
 
LVL 1

Expert Comment

by:ukwebdzine
ID: 38754913
Hi

Go to printers and uninstall all of your printers.

Then re-install them, this should clear out any drivers and print queue settings
0
Ransomware: The New Cyber Threat & How to Stop It

This infographic explains ransomware, type of malware that blocks access to your files or your systems and holds them hostage until a ransom is paid. It also examines the different types of ransomware and explains what you can do to thwart this sinister online threat.  

 
LVL 2

Author Comment

by:OAC Technology
ID: 38754920
It doesn't. The drivers remain on the system.
0
 
LVL 1

Expert Comment

by:ukwebdzine
ID: 38754968
if the drivers still remain then run driver cleaner pro (freeware)

http://www.afterdawn.com/software/security/system_cleanup/driver_cleaner_pro.cfm

after that run ccleaner to clean out registry.

http://www.filehippo.com/download_ccleaner
0
 
LVL 1

Expert Comment

by:ukwebdzine
ID: 38754982
Incidentally, how do you know that the drives are still there?
0
 
LVL 2

Author Comment

by:OAC Technology
ID: 38755281
By going into MMC and adding the Print Management snap-in. I'll try driver cleaner.
0
 
LVL 2

Accepted Solution

by:
OAC Technology earned 0 total points
ID: 38819605
I found that there was a monitor driver connection still being used and had to use this guide to find and remove it:
Navigate to and click the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors registry key. View the list of subkeys. There should be only the following subkeys:
 
BJ Language Monitor
Local Port
Microsoft Document Imaging Writer Monitor
Microsoft Shared Fax Monitor
Standard TCP/IP Port
USB Monitor
WSD Port


Once I removed the offending key and restarted I was able to delete the drivers.
0
 
LVL 2

Author Closing Comment

by:OAC Technology
ID: 38834536
Found the solution
0

Featured Post

Get 15 Days FREE Full-Featured Trial

Benefit from a mission critical IT monitoring with Monitis Premium or get it FREE for your entry level monitoring needs.
-Over 200,000 users
-More than 300,000 websites monitored
-Used in 197 countries
-Recommended by 98% of users

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you upgrade from Windows 8 to 8.1 or to Windows 10 or if you are like me you are on the Insider Program you may find yourself with many 450MB recovery partitions.  With a traditional disk that may not be a problem but with relatively smaller SS…
New Windows 7 Installations take days for Windows-Updates to show up and install. This can easily be fixed. I have finally decided to write an article because this seems to get asked several times a day lately. This Article and the Links apply to…
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…
Suggested Courses

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question