• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1267
  • Last Modified:

AOL email addresses rejecting our messages

We do e-mail blasts to our clients via our Exchange 2007 server.  Delivery fails to all clients that have an @aol e-mail address.  The other 1000+ are delivered fine.

Here is what the message I receive is:

Delivery has failed to these recipients or distribution lists:

xxxxxxxxxxxxxxxxxx
The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.

The following organization rejected your message: mtain-mp06.r1000.mx.aol.com.

Diagnostic information for administrators:

Generating server: ASK1.ask.local

xxxxxxxxxx@aol.com
mtain-mp06.r1000.mx.aol.com #550 5.1.1 <xxxxxxx@aol.com>: Recipient address rejected: aol.com ##

Original message headers:

Received: from PC69 (192.168.1.xx) by mail.askcpas.com (192.168.1.xx) with
 Microsoft SMTP Server id 8.1.240.5; Tue, 8 Jan 2013 08:14:48 -0600
Organization: Andaloro, Smith & Krueger, LLP
Reply-To: <info@askcpas.com>
Message-ID: <b7e156f1c3cc65789632f29c001203e5@askcpas.com>
From: "=?windows-1252?Q?Andaloro,_Smith_&_Krueger,_LLP?=" <info@askcpas.com>
To: "=?windows-1252?Q?xxxxxxxxx_Leon_&_Clarice?=" <xxxxxxxxx@aol.com>
Subject: January 2013 Tax Sense
Date: Tue, 8 Jan 2013 08:14:40 -0600
MIME-Version: 1.0
Content-Type: multipart/mixed; boundary="----=SPLITOR00A_001_1573637481D"
Return-Path: info@askcpas.com
Received-SPF: None (ASK1.ask.local: info@askcpas.com does not designate
 permitted sender hosts)
X-TM-AS-Product-Ver: SMEX-8.6.0.1168-7.000.1014-19518.001
X-TM-AS-Result: No--24.529600-0.000000-31
X-TM-AS-User-Approved-Sender: Yes
X-TM-AS-User-Blocked-Sender: No
0
nancyk2000
Asked:
nancyk2000
  • 2
1 Solution
 
AmitIT ArchitectCommented:
Error says
The recipient's e-mail address was not found in the recipient's e-mail system.

Check with AOL or the user whether those email addresses exist or not.
0
 
Radhakrishnan RSenior Technical LeadCommented:
Hi,

Is this happening for a single user or for all the users in the domain? if all the users are unable send/receive mails from AOL then it possibly your IP/domain would have black listed by AOL.

Make sure your server is not black listed http://mxtoolbox.com/blacklists.aspx
0
 
nancyk2000Author Commented:
@amitkulshrestha:  How can I check with AOL as to whether the email address exists or not.  Its several recipients and if there's an easy way for us to check - i would rather do that than contact all these people.

@radhakrishnan2007:  We are not blacklisted.
0
 
AmitIT ArchitectCommented:
Send a test email from Gmail and check if that works or not.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now