Solved

AOL email addresses rejecting our messages

Posted on 2013-01-08
4
1,130 Views
Last Modified: 2013-01-08
We do e-mail blasts to our clients via our Exchange 2007 server.  Delivery fails to all clients that have an @aol e-mail address.  The other 1000+ are delivered fine.

Here is what the message I receive is:

Delivery has failed to these recipients or distribution lists:

xxxxxxxxxxxxxxxxxx
The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.

The following organization rejected your message: mtain-mp06.r1000.mx.aol.com.

Diagnostic information for administrators:

Generating server: ASK1.ask.local

xxxxxxxxxx@aol.com
mtain-mp06.r1000.mx.aol.com #550 5.1.1 <xxxxxxx@aol.com>: Recipient address rejected: aol.com ##

Original message headers:

Received: from PC69 (192.168.1.xx) by mail.askcpas.com (192.168.1.xx) with
 Microsoft SMTP Server id 8.1.240.5; Tue, 8 Jan 2013 08:14:48 -0600
Organization: Andaloro, Smith & Krueger, LLP
Reply-To: <info@askcpas.com>
Message-ID: <b7e156f1c3cc65789632f29c001203e5@askcpas.com>
From: "=?windows-1252?Q?Andaloro,_Smith_&_Krueger,_LLP?=" <info@askcpas.com>
To: "=?windows-1252?Q?xxxxxxxxx_Leon_&_Clarice?=" <xxxxxxxxx@aol.com>
Subject: January 2013 Tax Sense
Date: Tue, 8 Jan 2013 08:14:40 -0600
MIME-Version: 1.0
Content-Type: multipart/mixed; boundary="----=SPLITOR00A_001_1573637481D"
Return-Path: info@askcpas.com
Received-SPF: None (ASK1.ask.local: info@askcpas.com does not designate
 permitted sender hosts)
X-TM-AS-Product-Ver: SMEX-8.6.0.1168-7.000.1014-19518.001
X-TM-AS-Result: No--24.529600-0.000000-31
X-TM-AS-User-Approved-Sender: Yes
X-TM-AS-User-Blocked-Sender: No
0
Comment
Question by:nancyk2000
  • 2
4 Comments
 
LVL 42

Expert Comment

by:Amit
ID: 38754921
Error says
The recipient's e-mail address was not found in the recipient's e-mail system.

Check with AOL or the user whether those email addresses exist or not.
0
 
LVL 21

Expert Comment

by:RK
ID: 38755126
Hi,

Is this happening for a single user or for all the users in the domain? if all the users are unable send/receive mails from AOL then it possibly your IP/domain would have black listed by AOL.

Make sure your server is not black listed http://mxtoolbox.com/blacklists.aspx
0
 

Author Comment

by:nancyk2000
ID: 38755555
@amitkulshrestha:  How can I check with AOL as to whether the email address exists or not.  Its several recipients and if there's an easy way for us to check - i would rather do that than contact all these people.

@radhakrishnan2007:  We are not blacklisted.
0
 
LVL 42

Accepted Solution

by:
Amit earned 500 total points
ID: 38755573
Send a test email from Gmail and check if that works or not.
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Lotus Notes – formerly IBM Notes – is an email client application, while IBM Domino (earlier Lotus Domino) is an email server. The client possesses a set of features that are even more advanced as compared to that of Outlook. Likewise, IBM Domino is…
How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

809 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question