?
Solved

AOL email addresses rejecting our messages

Posted on 2013-01-08
4
Medium Priority
?
1,187 Views
Last Modified: 2013-01-08
We do e-mail blasts to our clients via our Exchange 2007 server.  Delivery fails to all clients that have an @aol e-mail address.  The other 1000+ are delivered fine.

Here is what the message I receive is:

Delivery has failed to these recipients or distribution lists:

xxxxxxxxxxxxxxxxxx
The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.

The following organization rejected your message: mtain-mp06.r1000.mx.aol.com.

Diagnostic information for administrators:

Generating server: ASK1.ask.local

xxxxxxxxxx@aol.com
mtain-mp06.r1000.mx.aol.com #550 5.1.1 <xxxxxxx@aol.com>: Recipient address rejected: aol.com ##

Original message headers:

Received: from PC69 (192.168.1.xx) by mail.askcpas.com (192.168.1.xx) with
 Microsoft SMTP Server id 8.1.240.5; Tue, 8 Jan 2013 08:14:48 -0600
Organization: Andaloro, Smith & Krueger, LLP
Reply-To: <info@askcpas.com>
Message-ID: <b7e156f1c3cc65789632f29c001203e5@askcpas.com>
From: "=?windows-1252?Q?Andaloro,_Smith_&_Krueger,_LLP?=" <info@askcpas.com>
To: "=?windows-1252?Q?xxxxxxxxx_Leon_&_Clarice?=" <xxxxxxxxx@aol.com>
Subject: January 2013 Tax Sense
Date: Tue, 8 Jan 2013 08:14:40 -0600
MIME-Version: 1.0
Content-Type: multipart/mixed; boundary="----=SPLITOR00A_001_1573637481D"
Return-Path: info@askcpas.com
Received-SPF: None (ASK1.ask.local: info@askcpas.com does not designate
 permitted sender hosts)
X-TM-AS-Product-Ver: SMEX-8.6.0.1168-7.000.1014-19518.001
X-TM-AS-Result: No--24.529600-0.000000-31
X-TM-AS-User-Approved-Sender: Yes
X-TM-AS-User-Blocked-Sender: No
0
Comment
Question by:nancyk2000
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 44

Expert Comment

by:Amit
ID: 38754921
Error says
The recipient's e-mail address was not found in the recipient's e-mail system.

Check with AOL or the user whether those email addresses exist or not.
0
 
LVL 22

Expert Comment

by:Radhakrishnan R
ID: 38755126
Hi,

Is this happening for a single user or for all the users in the domain? if all the users are unable send/receive mails from AOL then it possibly your IP/domain would have black listed by AOL.

Make sure your server is not black listed http://mxtoolbox.com/blacklists.aspx
0
 

Author Comment

by:nancyk2000
ID: 38755555
@amitkulshrestha:  How can I check with AOL as to whether the email address exists or not.  Its several recipients and if there's an easy way for us to check - i would rather do that than contact all these people.

@radhakrishnan2007:  We are not blacklisted.
0
 
LVL 44

Accepted Solution

by:
Amit earned 2000 total points
ID: 38755573
Send a test email from Gmail and check if that works or not.
0

Featured Post

Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.
Suggested Courses
Course of the Month14 days, 22 hours left to enroll

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question