nancyk2000
asked on
AOL email addresses rejecting our messages
We do e-mail blasts to our clients via our Exchange 2007 server. Delivery fails to all clients that have an @aol e-mail address. The other 1000+ are delivered fine.
Here is what the message I receive is:
Delivery has failed to these recipients or distribution lists:
xxxxxxxxxxxxxxxxxx
The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.
The following organization rejected your message: mtain-mp06.r1000.mx.aol.co
Diagnostic information for administrators:
Generating server: ASK1.ask.local
xxxxxxxxxx@aol.com
mtain-mp06.r1000.mx.aol.co
Original message headers:
Received: from PC69 (192.168.1.xx) by mail.askcpas.com (192.168.1.xx) with
Microsoft SMTP Server id 8.1.240.5; Tue, 8 Jan 2013 08:14:48 -0600
Organization: Andaloro, Smith & Krueger, LLP
Reply-To: <info@askcpas.com>
Message-ID: <b7e156f1c3cc65789632f29c0
From: "=?windows-1252?Q?Andaloro
To: "=?windows-1252?Q?xxxxxxxx
Subject: January 2013 Tax Sense
Date: Tue, 8 Jan 2013 08:14:40 -0600
MIME-Version: 1.0
Content-Type: multipart/mixed; boundary="----=SPLITOR00A_
Return-Path: info@askcpas.com
Received-SPF: None (ASK1.ask.local: info@askcpas.com does not designate
permitted sender hosts)
X-TM-AS-Product-Ver: SMEX-8.6.0.1168-7.000.1014
X-TM-AS-Result: No--24.529600-0.000000-31
X-TM-AS-User-Approved-Send
X-TM-AS-User-Blocked-Sende
Here is what the message I receive is:
Delivery has failed to these recipients or distribution lists:
xxxxxxxxxxxxxxxxxx
The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.
The following organization rejected your message: mtain-mp06.r1000.mx.aol.co
Diagnostic information for administrators:
Generating server: ASK1.ask.local
xxxxxxxxxx@aol.com
mtain-mp06.r1000.mx.aol.co
Original message headers:
Received: from PC69 (192.168.1.xx) by mail.askcpas.com (192.168.1.xx) with
Microsoft SMTP Server id 8.1.240.5; Tue, 8 Jan 2013 08:14:48 -0600
Organization: Andaloro, Smith & Krueger, LLP
Reply-To: <info@askcpas.com>
Message-ID: <b7e156f1c3cc65789632f29c0
From: "=?windows-1252?Q?Andaloro
To: "=?windows-1252?Q?xxxxxxxx
Subject: January 2013 Tax Sense
Date: Tue, 8 Jan 2013 08:14:40 -0600
MIME-Version: 1.0
Content-Type: multipart/mixed; boundary="----=SPLITOR00A_
Return-Path: info@askcpas.com
Received-SPF: None (ASK1.ask.local: info@askcpas.com does not designate
permitted sender hosts)
X-TM-AS-Product-Ver: SMEX-8.6.0.1168-7.000.1014
X-TM-AS-Result: No--24.529600-0.000000-31
X-TM-AS-User-Approved-Send
X-TM-AS-User-Blocked-Sende
Hi,
Is this happening for a single user or for all the users in the domain? if all the users are unable send/receive mails from AOL then it possibly your IP/domain would have black listed by AOL.
Make sure your server is not black listed http://mxtoolbox.com/blacklists.aspx
Is this happening for a single user or for all the users in the domain? if all the users are unable send/receive mails from AOL then it possibly your IP/domain would have black listed by AOL.
Make sure your server is not black listed http://mxtoolbox.com/blacklists.aspx
ASKER
@amitkulshrestha: How can I check with AOL as to whether the email address exists or not. Its several recipients and if there's an easy way for us to check - i would rather do that than contact all these people.
@radhakrishnan2007: We are not blacklisted.
@radhakrishnan2007: We are not blacklisted.
ASKER CERTIFIED SOLUTION
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The recipient's e-mail address was not found in the recipient's e-mail system.
Check with AOL or the user whether those email addresses exist or not.